Around scandal over the past couple of days, another scandal has unfolded. As follows from the discussions actively being conducted on various Internet sites, including Reddit and the AMD tech support forum, users of Radeon video cards began to face the black screen problem en masse. Representatives of the company have not yet given intelligible comments on this matter. Complaints come mainly about the work of the graphics accelerators of the Navi series, which includes the following video cards:
- AMD Radeon RX 5700 XT (Navi 10)
- AMD Radeon RX 5700 (Navi 10)
- AMD Radeon RX 5600 XT (Navi 10)
- AMD Radeon RX 5500 XT 8 GB (Navi 14)
- AMD Radeon RX 5500 XT 4 GB (Navi 14)
The most unpleasant thing in this situation is that there is no pattern between the appearance of a black screen and the scenario for using a graphics adapter: some users encounter an error during the game, others while the PC is idle. It is also known about cases when the computer screen stopped displaying information during the installation of ill-fated software. Some Reddit users note that they managed to get rid of the problem after updating the motherboard BIOS.
Representatives of AMD promise to fix the problems, but the company does not give an exact date, from which we can conclude that the problem is quite serious. As a temporary measure, users are advised to disable hardware acceleration for applications running in the background. The company’s official statement made by AMD in response to a request from an ExtremeTech website representative was as follows:
“Driver stability is a key priority for our software development team. They closely monitor the discussions on the forum, including the black screen and other problems reported by users, and we are actively identifying and working on fixes. As soon as we have more information, we will let you know. We encourage users to report issues they are experiencing at amd.com/report so our team can investigate. ”
Judging by the reviews on the forums, similar problems with Radeon video cards occur all the time, but this time the problem is more widespread.
One can only hope that one day AMD will begin to release stable drivers for its devices. But will fans have the patience to wait for this?
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