Today, Monday, the Ministry of Health received a report about an employee’s error, who disrupted the registration of a woman with the “Tawakkalna” application, as having received two doses of the Corona vaccine.
The report, which was received by the Ministry through its official account, “Health 937” on the Twitter site, stated that a mistake committed by an employee caused a woman to be deprived of entering her work and deprived of entering markets and shopping, and her status was not modified by the application.
For its part, the Ministry of Health apologized for the incident, and confirmed that all observations are of interest and care.
The Ministry reiterated its constant keenness at the 937 Center to provide the full service, and requested communication via private messages regarding the communication and providing it with all information.
It is noteworthy that the health sector achieved during the previous stage many achievements such as improving the quality and efficiency of health services and facilitating access to them by taking care of digitizing the sector, launching a package of applications (My Health, Appointment) and increasing the coverage of services for all regions of the Kingdom; The health transformation program will enable comprehensive transformation and restructuring of the sector; To be a comprehensive, effective and integrated health system.
We apologize for that and assure you that your comments are the focus of our attention and care. We are always keen at 937 Center to provide the full service and look forward to your satisfaction with it, as well as communicating via private messages and providing us with all the information to serve you.
– Health_937 (@SaudiMOH937) November 22, 2021