Five months after Apple announced a repair program for sound issues on the iPhone 12 and iPhone 12 Pro in the United States, the company is also offering the service in the United Arab Emirates. If you are a user in UAE and are experiencing this problem, you can repair your iPhone 12 for free at an Apple store or authorized service provider.
According to the Khaleej Times (via AppleInsider), the Cupertino-based company announced this UAE service program for iPhone 12 and 12 Pro produced between October 2020 and April 2021. The statement read:
“Apple has determined that a very small percentage of iPhone 12 and iPhone 12 Pro devices may experience sound issues due to a component that might fail on the receiver module. The affected devices were manufactured between October 2020 and April 2021.
Although Apple initially announced this service program in August, it is unclear how many devices are affected by this issue. Apple states:
“If your iPhone 12 or iPhone 12 Pro doesn’t play sound from the receiver when you make or receive calls, it may be eligible for the service. Apple or an Apple Authorized Service Provider will service qualifying devices free of charge. “
The Khaleej Times reported that only the iPhone 12 and 12 Pro have this problem, while the 12 mini and 12 Pro Max are not part of the service campaign. The publication notes:
Apple has said on its website that it may restrict or limit repairs to the country or region of original purchase. This global Apple program does not extend the standard warranty coverage for the iPhone 12 or iPhone 12 Pro. The program covers affected iPhone 12 or iPhone 12 Pro devices for two years after the unit is first sold at retail.
In August, . had previously reported the same repair program for these iPhones. At that point, the company said that a “very small percentage” should see the speaker fail.
How to Check iPhone 12 Sound Repair Program Eligibility
This service program is only for the 12 and 12 Pro (not the iPhone 12 mini or Pro Max) Your iPhone may be eligible for free repair if the sound does not work when you make or receive calls Apple does not offer no serial number checker for this program, so you will need to contact Apple Support to verify if your iPhone is covered by the recall
Have you ever had this problem ? Did you take your iPhone to Apple to fix it? Tell us in the comment section below.
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