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BBVA launched the “simple mode” of its app which aims to facilitate the operation and access to information for older customers: financial inclusion.
The service has already been launched in Peru, but the bank’s expectation is that the service will be available in the first quarter of 2023 in Argentina and Mexico.
The bank will test your mobile banking app for older adults in Latin America. Peru is the first country in which the pilot began, after it was implemented a few months ago in Spain.
financial inclusion
Despite the fact that app In general, it represents an opportunity for financial inclusion for a segment of the population, even “there is an age segment that is less familiar with digital channels, and that is at greater risk of being excluded from the digitization of the financial system”
Services of the new app
The app has a simplified view option that allows access to basic queries like:
- Query movements
- Carry out operations such as transfers
- Request shift at the cash desk
- Request an appointment with your manager
- The font size will be increased by 20% to improve readability
On the main screen will be the most relevant functionalities adapted to the particularities of each country. For example, in Spain the last four movements of all the accountsthe most common operations, such as transfers or payment by Bizum, contact with BBVA.
In PeruFor example, the transactions ‘Transfers’ and ‘Pay service’ will be enabled, for the payment of non-resident bills for quotas, taxes and basic services”.
What is mobile banking?
With the Mobile banking las financial institutions incorporated the use of the application or app, and thereby offer their customers various types of banking operations, using only their smartphone, in accordance with the driving.
Among the advantages of using the app are:
- Carry out operations such as: money transfers to any bank without charging commissions; check balances and account statements; Services pay; withdrawal of money without a card; Buying and selling currencies; investment and withdrawal of profits; among others.
- Users can access these services 365 days a year, 24 hours a day.
- It allows configuring bank alerts through a notification, email or SMS, with which users are sent an alert in the event that the application detects a withdrawal, transfer or purchase, as well as any modification of personal data or activity out of the ordinary.