This Friday, we received numerous testimonials via the orange Alert us button, indicating technical problems at the level of the Belfius bank and that of bpost.
“All the distributors are down as well as the Belfius application, it is a technical but general problem.“, explains Lucas. “Unable to connect and apparently I’m not the only one. What’s going on?”, asks Dany. “Third time in two weeks that Belfius applications fail, people need this to work and live”, complains Marc. Jérémy raises another problem: “One day of Black Friday, no online shopping possible! Find the error”.
Belfius victim of its own success
The Belfius press service confirmed to us that there was a problem. “Belfius is today a bit of a victim of its own success. We observed, day by day, a nice increase in the number of users of the Belfius app, but today, presumably given the success of Black Friday, we are seeing exceptionally high peaks in parallel sessions on Belfius Mobile which are 3 times higher than normal. These are very high volumes and this has led to an exceptional overload of the systems. In the meantime, most of the problems should now be resolved.“, explained the spokesperson.
“Incident“at bpost bank
On the side of bpost bank. “Since 10:00 a.m. this morning, bpost bank’s services have been inaccessible, they have been in maintenance since, impossible to make transfers, payments, or consult your account, it’s just annoying “, wrote Arnaud. This is not an overload of the servers, but a technical problem. “Following an incident within our infrastructure, we are indeed encountering technical problems with our digital channels and we are working tirelessly on them. Our other activities are insured. We will communicate on our digital channels (website, social media) as soon as our PC- and MOBILEbanking are operational again“, a spokesperson told us.