Bought 5,300 yuan New Year’s goods “waited 32 days and still haven’t received it” He called the courier company dumbfounded: asked me to wait patiently | International | CTWANT

A man in Heilongjiang, mainland China, bought 7 boxes of pastries before the Chinese New Year and wanted to send them back to his hometown to relatives. Unexpectedly, it had been 32 days and he hadn’t received the items yet, which made him quite dumbfounded. (Picture/Review of Comprehensive Casting Network)

A man in Heilongjiang, mainland China, bought 7 boxes of pastries before Chinese New Year and wanted to send them back to his hometown to relatives. Unexpectedly, it had been 32 days and he hadn’t received the items yet. He was quite dumbfounded. He contacted the postal express logistics company, and the other party only said that the car was still on the way. , need to wait patiently.

comprehensiveLu MediaAccording to the report, Mr. Yu from Heilongjiang recently reported that he bought 7 boxes of pastries worth more than RMB 1,200 (approximately NT$5,300) at the well-known pastry shop Beijing Daoxiang Village on January 14 this year, and sent them back to his hometown Mudanjiang City by postal courier. To give a gift to a relative, the shipping cost was more than 100 RMB (about NT$442). At that time, because I trusted the postal express, I did not purchase commodity insurance.

Mr. Yu said that after checking the courier number, it was found that the package was received by the Beijing Asian Games Village Post Office at 4:00 pm on January 14, and arrived at the network center of the Mudanjiang City Delivery Business Department 4 days later. I went to Xi’an, Mudanjiang City, and did not update the information after that. “On January 30, I communicated with the post office. After all, it was around the Spring Festival. I can understand and bear it.” On February 3, he called the post office again. Hotline, the other party responded that there was a shortage of staff, resulting in many couriers not being sent out. I thought I would definitely receive them on the Lantern Festival, but I didn’t expect the parcels to arrive yet.

Mr. Yu said that when he communicated with the postal express logistics hotline in February, the customer service staff gave him the phone number of Xi’an Investment Department of Mudanjiang City, but he did not answer the call many times; the postal express logistics hotline customer service staff responded on the 16th, “At present, the car is still on the road, and the express shipments are transported in batches. It is recommended to wait patiently.” However, because the parcel is on the road, it is impossible to confirm where it is, so I cannot provide the relevant express delivery point phone number, and can only assist in marking for urgent processing. . The postal industry consumer complaint hotline also stated that if the package is lost or the item is damaged, you can apply for compensation from the courier company.

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