I bought spoiled food online and wanted a refund but was humiliated by the customer service. (Photo/Retrieved from NetEase News)
In a recent consumer dispute in China, a student bought a snack ham sausage online, but when it arrived, he found that one of the ham sausages had already gone bad and moldy. After complaining to the store’s customer service online, the student was not satisfied with the customer service’s “refund for 1 ham sausage”. “Expenses” compensation, but was humiliated by the customer service “No wonder the education is poor”. After the whole incident broke out, the store said that the customer service had been fired.
According to the “NetEase News” report, the incident happened in Harbin, Heilongjiang. A student surnamed Wu bought snack ham sausages on the Internet. When he opened the package of the ham sausages after the goods arrived, he saw that there was a ham sausage that had already been sold. Moldy and spoiled, and even white spoiled blocks appear in the edible part.
The student surnamed Wu immediately went online and responded to the store’s customer service. However, since the customer service was only willing to refund the cost of one sausage, Wu turned to the e-commerce platform to file a complaint when he could not accept it. Refunds for orders.
But I didn’t expect that the next day after receiving the refund, the customer service of this store left a message to Wu again, saying that “two-faced, three-dimensional, no wonder Sanben University (generally refers to local private private universities in China)”, “It’s okay to look at the relevant regulations, Students from the three universities should be able to understand it.” For Wu to be able to refund the entire order fee, it is “a manifestation of quality”, implying that Wu has no quality.
After the whole incident was exposed, it caused discussions among many netizens. Some netizens engaged in related industries explained that because many food industries are prone to encounter some students from three universities who are greedy for petty and cheap, and like to defraud the store, the customer service may think that. Wu’s normal complaint also wants to defraud, but in fact, such a statement cannot make most netizens pay the bill. At present, it is also reported that the store, which caused the anger of netizens, has fired the customer service who humiliated others.