Competition denounces that some electricity companies have increased their billed energy term by up to 30%

A lamp is kept lit inside a house.
David Obach – Europa Press

The National Markets and Competition Commission (CNMC) has verified that there are a number of electricity marketers that, in addition to the variation in the regulated component (tolls), have included an increase in the cost of the average energy term billed, reaching up to 30% higher than that which would correspond, with the entry of the new electricity tolls and the new tariffs on June 1.

In these cases, the regulator has verified that, only occasionally, the marketer has informed “transparent and understandable” to the client, through specific communication for this matter, of the introduction of modifications beyond those that correspond to the mere transfer of the regulated components, giving the possibility of termination of the contract without penalty, all in accordance with current regulations, reported the CNMC in a statement.

In the rest of the cases, the body chaired by Cani Fernández indicated that there has been no such transparent communication to its customers informing about the price update carried out and they have incorrectly indicated that this has been carried out to collect the variation of the regulated components.

However, the CNMC points out that the vast majority of marketers they have adequately transferred the variation in the new tolls.

In the case of irregularities, the regulator has requested these marketers to carry out the necessary adjustments in the contracts of your consumers so that they include the correct prices and, in addition, inform them in a transparent way.

As of the date of preparation of the report, many of these marketers are already carrying out such regularizations, adds the CNMC, which underlines that, in this way, consumers should receive the equivalent compensation for the prices they should have paid since 1 June.

Initiate actions

In addition, the agency affirms that it is monitoring the regularizations of said contracts and that, in the event that these are not carried out in a diligent and adequate manner and with the necessary transparency for the consumer, “the appropriate actions of in accordance with the provisions of articles 44.1.e) and 65.25 of the Law 24/2013, with regard to non-compliance with the application of consumer protection measures and, with respect to the transparency adopted in the commercial practices carried out to inform the consumer in this process “.

Currently, the results corresponding to the information requested in the second phase (18 additional marketers).

New Rates

These data come from the report approved by the ‘super regulator‘on monitoring the adaptation of electricity supply contracts by the marketers of the new electricity tolls.

On June 1, the changes regarding the new structure and conditions for toll billing came into force, by which all consumers began to have a toll with hourly discrimination in terms of power and energy. Specifically, it differentiates the billing terms of tolls based on the different time periods -punta, valley and plain-.

Consequently, lthe supply contracts maintained by the trading companies with consumers on June 1, they have had to be adapted to reflect the variation in these regulatory changes.

In this sense, the CNMC is monitoring the adaptation made by the marketers. For this, it has requested information from these companies on the prices invoiced before and after June 1, at a series of randomly chosen clients.

In this first analysis, the information from the 25 marketers with the highest quota of number of supplies, which represents a market share of 91% of the total number of supply points in the low voltage free market and 84% of the total energy in the low voltage free market.


The CNMC also recalls that last April it approved a series of recommendations for marketers when applying the new tolls circular. The document established the criteria for the marketers to adequately transfer the associated variations to consumers. to the new regulated components.

Specifically, it was indicated that the adaptation process would apply a methodology that was replicable and to guarantee that, after adapting the values ​​of the regulated items to the new access toll structure, the implicit amount of the non-regulated component of the contract price was not higher than that contemplated before the modification.


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