NEU-DELHI (ots/PRNewswire) – Comviva CPaaS takes advantage of the Microsoft Cloud and makes it easier for telcos to offer secure, scalable and open communication platforms for companies
Comviva, a subsidiary of Tech Mahindra and a global leader in customer experience and data monetization solutions, today announced the availability of its Communications Platform as a Service (CPaaS) solution powered by Microsoft Azure.
Comviva’s Ngage is an omnichannel intelligent communications platform as a service (CPaaS) that enables real-time communications capabilities, helping companies seamlessly enhance and personalize their end customers’ customer experience across all channels. With a cloud-based delivery model, Ngage CPaaS integrates seamlessly with business applications, enabling secure, real-time customer interactions for all customer engagement use cases, from marketing to operations to customer service. It enables companies to communicate with their end customers in the right context and through the right channels via a secure, scalable and open cloud communication platform.
Comviva enables telecom operators to offer their enterprise customers a modern, modular and open communication platform, combined with the security and scalability of Microsoft Azure.
Manoranjan (Mao) Mohapatra, Chief Executive Officer bei Comvivasaid: “We are deeply committed to delivering integrated modern customer experiences and monetization capabilities and are investing in new technologies to equip us for future success. With Comviva CPaaS, communication service providers can increase profits and accelerate innovation. This should enable them to To meet the growing demands of businesses where each campaign requires personalized variations, greater consistency across channels and shorter turnaround times.”
Marianne Roling, Vice President, Global Systems Integrators, Microsoft, said: “We are pleased that the innovative Ngage Comviva’s CPaaS solution takes advantage of Azure’s secure and scalable AI and natural language services. The modern digital experiences provided by CPaaS will enable telcos to offer secure communication channels and services to their customers.”
Comviva’s CPaaS is a comprehensive platform that enables telecom service providers to control real-time customer interactions for businesses. The platform supports messaging services and chats with AI capabilities for the different industries. Its cognitive automation and natural language processing capabilities allow companies to create an enhanced customer experience by automating user interactions in a human-like language. It is one of the most scalable platforms in the industry, processing over 80 billion messages per year.
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