The Government begins a battle against the airline sector for the return of the canceled tickets. The Ministry of Consumer Affairs has denounced 17 airlines for allegedly failing to inform passengers that they have the right to claim the amount of the ticket when the flight is canceled. An unfair commercial practice, according to the Executive.
The affected companies are Air Europa, Air France, Binter Canarias, EasyJet, Eurowings, Iberia (Iberia Express and Air Nostrum), Jet 2, KLM, Latam Airlines, Lufthansa, Ryanair, Scandinavian Airlines (SAS), Transavia, Thomson Airways (TUI ), United Airlines, Volotea and Wizzair. All of them will have to face in the courts of the mercantile an action of cessation that pretends that they stop carrying out these practices.
In addition, the department led by Garzón requests that “all contracts for which travelers have accepted a refund replacement voucher” be declared void if it has been acquired by “flawed consent.” That is, when you have not correctly informed the consumer of your rights and have offered the voucher as a single alternative.
The Government assured a couple of weeks ago that it had detected a series of breaches by airlines in the information that they must give to the consumer to guarantee their right to a ticket refund. Therefore, he reminded these companies that the right to reimbursement of the ticket must be clearly and accessible.
From this “reminder” has been moved to a complaint based, according to the department, on
The application of
General Law of Defense of Consumers and Users
, which enables the General Directorate of Consumption to file the aforementioned cessation action, if it believes that consumer rights are being violated. The Government has informed the communities this Monday that it would carry out this legal action.
Community law allows airlines to offer a replacement voucher when a flight is canceled. But it also warns that the last word will always be the consumer, so if he requires the refund of the ticket in cash, the airline will have to pay it within a maximum period of 7 days.
The airline sector has pressured the community executive to try to modify this legislation, without success. According to the calculations of the airlines, this obligation to return the tickets will generate an invoice of more than 9,000 million euros among the airlines, which have had to cancel thousands of flights due to the restrictions imposed by the governments for the coronavirus. .