Sacred disappointment for many passengers of the company this Thursday, May 26, when dozens of flights, departing from several European airports, including in France, were canceled.
The airline Easyjet is preparing to face turbulence, in terms of customer relations, after the cancellation of many flights this Thursday, May 26, departure day for many people, thanks to the Ascension Bridge.
These cancellations concerned several European airports, including in France where the airports of Paris-Charles-de-Gaulle, Lyon, Toulouse or Nice saw flights from the low cost company canceled.
“We had to manage”
To justify the situation, EasyJet announced that it was a computer problem. Because of the cancellations, passengers had to spend the night there, for lack of a plane, as indicated on Twitter by a passenger, from the Lanzarote flight (Canary Islands, Spain) to Paris at 6:30 p.m.
He challenges the company on the social network, deploring “no support and information following the cancellation of the flight, we had to manage to book very long and expensive flights with a stopover (1000 € for 2), without knowing if they will be reimbursed and without a place to stay”.
Easyjet prompts to check flight status
Regarding the compensation procedures for customers affected by these problems, Easyjet only invites in its press release and on its social networks, to consult flight information.
“We advise customers scheduled to travel with us today to continue to check Flight Tracker to check the status of their flight before heading to the airport. We apologize for the inconvenience and would like to thank customers for their patience. as we work to resolve this as soon as possible,” the company said. on his site.
According to FranceInfo, flights resume this Friday, but it is possible that disruptions will still take place this Friday, due to a domino effect, would have specified Easyjet.