Etecsa announces service impacts this year-end

The Cuban Telecommunications Company (ETECSA) reported Monday that its services would be affected this year-end due to the monetary unification recently announced by the Cuban government.

“ETECSA reports affectations in the operation of the services, the commercial network and Transfermóvil during the days of the end and beginning of the year, due to configuration work in the systems to adapt them to the new rates,” published the monopoly of Cuban communications in its Official facebook page.

In the same publication you can see several graphic images that describe the effects. On Wednesday, December 30, from 6:00 PM, the electronic payment platform Transfermóvil will be disabled.

On December 30 and 31, the company’s commercial offices will work limited hours, until 4:30 pm the first day and until 12:30 pm the second. On January 1, 2 and 3, its commercial network will not open to the public, until its normal hours are restored on January 4.

Due to the configuration of new rates, this January 1st, mobile phone services (voice and text messages), recharges, and internet at service points will be suspended for one hour (from 5:00 am to 6:00 am). Wifi and Nauta Hogar. While the Propia cards will be without service from 5:00 am to 9:00 pm.

Navigation services through mobile data packets, fixed telephony and emergency calls from mobiles (104 ambulance, 105 firefighters, 106 police) will remain unimpaired.

In addition, as of January 1, 2021, all payments that ETECSA You will receive in your commercial offices will be in Cuban pesos (CUP).

This last information, already announced by ETECSA on December 24, was controversial for several Facebook users, as the company will continue to sell electronic equipment such as cell phones or wireless phones in dollars

“Everything is clear. The only thing I don’t understand is that if the stores are still going to receive cuc and give money back in MN, why aren’t you going to do it? And …. To those people who by absolute necessity need to buy a telephone and cell phone, why don’t they sell it the same in cuc and / or national currency? What a bad service, by God! ”, Said user Frank Gómez Cañibano.

To which the company replied that it was not “included in the entities authorized to collect CUCs” that the Cuban state provided for an additional 6 months, after the monetary unification was carried out on January 1st. ETECSA’s response only shifts responsibility to the island’s government, and demonstrates its dependence and subordination to it.

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