Everything you need to know about the Passe navigo scam and the future platform

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The transport strike against the pension reform is causing collateral damage. The Ile-de-France region warned on Wednesday against the existence of fraudulent sites imitating the future reimbursement platform for the Passe navigo. “We take care of everything”, “Pay back up to three times faster”, “We manage reminders”, can we read on malicious websites and emails, which even promised “A pre-registration”.

»READ ALSO – Strike: Can Valérie Pécresse oblige RATP and SNCF to reimburse Ile-de-France users?

Several users have received e-mails from an address masquerading as transport networks, without even having taken any steps beforehand. They then had to fill out a form, the purpose of the malicious fraudsters being “Recover the numbers of the navigo passes to be reimbursed later”, explained Valérie Pécresse, president of the Ile-de-France region, at the microphone of Jean-Jacques Bourdin this morning.

The region has announced the closure of the main malicious site and has filed a complaint. However, it calls for the greatest vigilance and has published on all of its channels the one and only link that will be available at the end of January. Injured users allegedly victims of pirates are invited to report on the website of the Ministry of the Interior, and to “file a complaint with the police”, according to a tweet from RATP customer service. “The reimbursement of the Passe navigo will not take place before the end of the month, the time for Ile-de-France Mobilités teams to set up a secure platform that can withstand a wave of Internet users of two million people”, said Valérie Pécresse.

»READ ALSO – Île-de-France: how the price of public transport has changed in ten years

As a reminder, the reimbursement for the full month of December concerns all of the following subscriptions: Navigo Annual, imagine R, Navigo senior pass Personalized Month / Week, Solidarity Month, Week 1/2. No supporting documents will be requested, however, for customers holders of a Navigo Découverte pass and residents of neighboring departments, they must provide a copy of the ticket, proof of address and proof of purchase of their package, according to the customer service of the RATP.

On social networks, many Internet users have in particular protested that they have to make a refund request on a platform. “Why not block the next direct debits”?, can we read repeatedly on Twitter. Ile-de-France Mobilités replies that it is actually a “Equity measure”. Because all subscriptions are different and some can be suspended monthly, making any uniformity of reimbursement very complicated. “We are trying to keep it simple and the only thing we can advise users to do is to avoid logging in during the first hours of the site going online”, explains Sébastien Mabille of the Ile-de-France Mobilités press service.



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