ReportageThese local counters providing access in a single location to at least nine State public service operators are one of the flagship measures of the Rural Agenda implemented following the major national debate. Report in Mayenne, which has about fifteen.
Market day in Lassay-les-Châteaux, 2,200 inhabitants in the northeast of Mayenne, this Wednesday, January 19. Along the main street, people flock to the stalls, the butcher’s shop, the Sports Bar… And to the France services space in the Mayenne community.
Here, no zinc but a counter where Laure Le Roux and Anne-Sophie Bibron offer their help to see more clearly in the maze of Cerfa forms and digitized administration. This is the facade freshly repainted in September, with the conspicuous signage “France services, close to you” and the list of accessible organizations – family allowance fund (CAF), public finance, National Agency for Secured Securities ( ANTS)… –, which printed the retina of Tiphaine Picot, 22, facilitator-caregiver at the accommodation establishment for dependent elderly people (Ehpad). She hadn’t noticed the place before, when it was still called the Public Service House (MSAP).
This was before the Head of State decided on a general facelift throughout the territory, at the end of the great national debate and the crisis of “yellow vests”, pledging to deliver services closer to the inhabitants, especially in rural areas. With a drummed objective of “going towards”: that every citizen has a one-stop shop less than thirty minutes from his home bringing together at least nine national public services, with two specific agents and extended opening hours. All renamed France services, for better visibility – even if they are partly converted old MSAPs. In Haute-Vienne, Tuesday, January 25, to present his rural assessment, the quasi-candidate Emmanuel Macron intends to highlight this device.
” How much do I owe you ? »
“If it wasn’t there, I would still have to wait half an hour on the phone for CAF or go to Mayenne [à 20 km] », greets Tiphaine Picot. She enjoys having “close by” – work, family, friends and services – while she and her partner want to buy in the village.
“How much do I owe you for all this?” », asks Nicolas Morzel, a 36-year-old colossus, leaving the office as if he had just come from the doctor’s, with twelve photocopied payslips, and an appointment without delay to renew his trailer license and clear up delays in daily allowances – he was injured on a construction site. “Nothing sir, it’s a public service!” », replies Laure Le Roux, holding out her card. The man can’t believe it. We told him to come here, he will come back. Before, he would have pushed to Laval, 50 km away. Like this craftsman, many of them say to themselves “old school, overwhelmed by papers”, even more so now that “everything is done on the Internet” and “no time to learn”. “This is what will kill France, if there is no more contact”, he believes.
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