Geneva: Five days for an express package instead of just one

A package intended for a Genevoise suffered a big delay. La Poste mentions a sorting problem and says it is ready for a record end to the year.

The Covid and containment have boosted the sending of packets. (KEYSTONE / Salvatore Di Nolfi)


“It’s fuck-up!” Mireille is angry. This Genevan had to receive a package from the canton of Friborg on Thursday, November 5. To do this, she had it sent the day before via the Swiss-Express Lune service from La Poste. But express, there were none: the mail finally arrived on Monday during the day only, that is to say five days after sending.

“I contacted La Poste on Thursday,” says Mireille. I was told the package was late and would arrive the next day. I was offered a 20-franc voucher (note: while the cost of the shipment was 18 francs). When I called Customer Service the following Monday, I was told it was still delayed, that it was like that and that I had already made a gesture. ”

An “isolated error”

When questioned, La Poste indicated that “it would appear that the shipment in question was not correctly pre-sorted in Givisiez (FR) and was not taken on the distribution tour in Geneva, but unfortunately we are not unable to trace exactly what happened. We are sorry and we apologize to your reader. ” The yellow giant, which does not communicate the figures relating to complaints, ensures that this quack is a “regrettable isolated error” and that it is not linked to the very high volumes of packets that it must process in these times of Covid and in the run-up to the end of the year holidays (see box).

For Mireille, this delay will entail costs. The parcel indeed contained a gate remote control, essential for work: “The electrician came to my house on Thursday afternoon, we needed the remote control, now I will have to bring him back”, laments she.

The 2020 financial year promises to be exceptional in terms of parcel shipments, especially at the end of the year, as confirmed by La Poste, DHL and UPS. “For the year as a whole, we recorded an increase of about 20%, indicates for its part the yellow giant. We are currently processing around 700,000 parcels per day. ” Between Black Friday, November 27, and Christmas, La Poste expects an increase of the same order and forecasts up to 1.2 million packages on peak days, or double the average day excluding Covid.

To cope, the Swiss company, as in previous years, will increase “up to 30% the personnel resources in the parcel centers and in the distribution for the weeks to come.” The yellow giant can also count on reinforcements from mail sorting centers. In addition, up to 400 additional distribution rounds are carried out daily and parcels are distributed during this period on Saturdays as well. To avoid disappointment with a shipment during the Holidays, La Poste points out that its website displays the deadlines “so that senders know when they have to mail the packages and letters so that they arrive in time for Christmas.”

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