Anger is mounting against the Quebec ready-to-cook company Marché Goodfood, which is struggling with apparent logistical difficulties.
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For almost a week, customers have been complaining about not receiving their orders and their inability to obtain – by phone or email – the slightest warning or explanation, or even a refund from the company registered with the Toronto Stock Exchange.
“As a client, I can only be disappointed with the way this company is handling the situation,” laments a teacher from Lévis, Nathalie Guitard. Immunosuppressed, the latter used to do business with Goodfood to avoid visits to the grocery store.
However, since Wednesday of last week, the latter has been waiting for Goodfood to end up delivering the meals and food already paid for, for the sum of $ 130. “It’s really no fun situation. Our food is not coming. And when we ask for explanations, we have to be content with automated responses by email. “
Equally disgusted with Goodfood’s “very bad service”, Jean-Marc Dupuis, of Brossard, had the idea of creating the “Regroupement des dissatisfaiss de Goodfood” on Facebook. “Instead of doing the legwork on our own, it is much more efficient to work together,” he wrote.
Our interview requests with Goodfood management on Monday went unheeded. In addition, Neil Cuggy, big boss of the company, and Philippe Adam, chief financial officer, ignored the questions of the Journal of Montreal.
By email, its director of communications, Mélanie Courtois, explained that Goodfood was somewhat a victim of the success of a promotion launched on the occasion of its founding anniversary. As this promotion was launched at the same time as the new sanitary measures, the company quickly found itself overwhelmed and forced to cancel “certain orders”.
Goodfood is sorry for the situation and says it is “working tirelessly” to remedy the situation. To this end, the company claims to have hired 500 new employees.