Liliane Kimps’ neighbor had undertaken to change energy supplier but, in the change, it was Liliane’s EAN code which was transmitted by mistake to the new supplier.
“I didn’t want to leave my former supplier, TotalEnergies. There, I had a fixed contract until January 2023 and I had to pay the social rate of 43.65 euros per month, ”explains Liliane to our colleagues from HBvL. When she has finally managed to backtrack, the Belgian is asking for compensation.
According to Engie, TotalEnergies has received the necessary information to reactivate Liliane’s contract under the same conditions as before. According to TotalEnergies, “it is indeed a fraudulent change of supplier” and affirms that, although it still benefits from the social tariff, this has been increased to 62.50 euros in view of its consumption. However, there will be no compensation.