Cybercriminals don’t trust everything to scams via email or SMS. On the contrary, the cases in which they resort, directly, to call by telephone the victim in order to steal their information. According
alert the National Cybersecurity Institute (Incibe), a campaign of this type is currently being developed in which criminals are impersonating criminals. customer service services of some banks and gas and electricity providers. According to the institution, the incidence of this type of malicious actions is still “high.”
To carry out these types of attacks, cybercriminals They change their argument depending on the company or bank the one they are impersonating.
In the case of banks, cybercriminals explain through the call that someone has accessed our account and / or card, that they have charged them, or simply request that we give them information about our digital signature.
“First of all, they contact the victim by phone impersonating the customer service number of the bank (or the supplanted company / service) and inform them that someone has accessed their account and / or card, or that a charge of 950 euros (the amount may vary in each case) that day on one of his cards, requesting confirmation of whether he has performed the operation, “they explain from the institution.
In the case of gas and electricity providers, fraudulent calls are made with the aim of capturing our personal data.
From Incibe they point out that “it is not ruled out that (criminals) are calling users posing as any other service or company in order to deceive them and steal their personal and banking data.” The scam also has some peculiarities. For example, the conversation in many cases is not completely fluid and breaks down. In addition, if the victim asks questions that the scammer does not know how to answer or questions his credibility, the latter proceeds to cut off the communication.
To avoid being a victim For fraud of any kind, Incibe recommends not providing any type of personal information to strangers who call you saying they are doing so on behalf of your bank or gas and / or electricity company. To avoid falling into the trap, it is also useful for the user to interact with it and question it. If the interlocutor does not inspire confidence, or their purposes are doubted, the communication should be cut off and contact through official channels with your bank or with your company to consult it.