Ikea has a pouf with its online shop. Because the orders have soared, the Swedish furniture retailer is struggling with major capacity problems. If you wanted to shop furniture and the like online last weekend, you could fill the shopping cart and pay.
But he didn’t get a delivery date, as reported by the “Tages-Anzeiger”. There wasn’t even a time to pick it up at the branch. Just the message that you should contact me again in a few days. Annoying for customers, embarrassing for a furniture giant like Ikea.
The camp as the main problem
Where is the problem? The sticking point is stock availability, says Ikea. “This is because we have the goods neither in the furniture stores nor in the central warehouse,” says a spokeswoman for the “Tages-Anzeiger”. In addition, she brings the rapid growth into the field. “Compared to last year, we are seeing a 50 percent increase in the number of deliveries.”
Ikea promises improvement even before the big Christmas business. “We have introduced an additional shift to be able to process more orders,” says the spokeswoman. The furniture store also wants to increase transport capacities by 30 percent by December. (pbe)