Is the Nubank Box gone? Your money is safe. know what to do

2023-06-09 15:05:51

Did you enter the application and the Nubank Box “disappeared”? Calm. It’s very rare, but if it does, don’t worry: your Boxes haven’t evaporated and your money is completely safe. Understand below what may be happening in these cases.

Nubank was born to put an end to the complexity of the financial system and give people back control over their own money. And to do that, we use a lot of technology.

It’s rare, but, as with any technology service, some Nubank function may show occasional fluctuations or be offline for a moment. If this happens, don’t worry: our teams are already working to normalize the situation.

Anything. If the Nubank Box is not showing up for you, the problem is momentary and has nothing to do with your money invested. If this happens, it means that it is not showing up on the screen, not that it has disappeared from our system.

In other words, nothing happens to your money when instability occurs. He’s still there, safe, and yielding on the investment you chose.

If the Nubank Box is offline, we recommend that you first follow the steps below:

• Check your internet connection and see if you are in a place with poor signal;
• Try changing the network – from 3G/4G/5G to Wifi, and vice versa;
• Make sure your app is up to date: it’s important to keep the latest version of the Nubank app on your cell phone;
• Enter the app and exit it: do the login again.

If the oscillation does not pass, rest assured: it is something momentary and our team is already working on the solution.

If you cannot access your Little Box through the application and have already followed all the steps mentioned above, you can count on our help. Our service is human and available 24 hours a day, 7 days a week.

If you have difficulties or doubts, you can also contact me by email at [email protected].

If you can’t get into the app and want to talk to us by phone, we are available. The Nubank number is 0800 591 2117. You can use this phone to contact our Customer Service Center.

We are also available for contact through other service channels, such as chat and the FAQ through the Nu app, the Ombudsman, Customer Service in Libras, and, in some cases, WhatsApp.

The Boxes are a tool for you to save money by objective, in an organized way and in your own way. In practice, when creating your Little Boxes, you set aside an amount of money for each of your plans and you can even set a financial goal for each goal.

The values ​​that you transfer to the Little Boxes are separated from the money in your account, the day-to-day money. This helps you stay focused on your goals. And it doesn’t take much to get started: just R$ 1 (one real).

All Nubank Boxes have investment products behind them, which means that your money does not stand still. These investments are suggested according to your objective, profile and deadline to achieve your goal. The options appear when you create the Box.

You can create as many Boxes as you like and for any goal. It’s you in control of your money and your plans.

Read too

Nubank boxes: everything you need to know

Nu Reserva Immediata: get to know Nubank’s fixed income fund

What is the yield of the Boxes with the Nu Reserva Immediata fund?

Your money, your way: this communication is material and not an investment recommendation. We know that nobody takes care of your money better than you. The final decision to invest will always be yours, taking into account your objectives and tolerance for different levels of risk. The Nubank app brings investment solutions offered by Nu Invest and Nu DTVM and it is important for you to know your investor profile to find out if the product is in line with your profile or if you agree with the misalignment. If you want to learn more about this product and learn more about the risks, see the technical materiala blade and regulation. Read the regulation before investing. The goals presented do not constitute a guarantee of future results. For complete information on profitability consult the Material Comercial.

NU RESERVA IMMEDIATA FICFI FIXED INCOME REFERENCED DI – “Fundo Nu Reserva Imediata” mainly invests its resources in the NU RESERVA IMMEDIATA MASTER FI FIXED INCOME REFERENCED DI (also managed by Nu Asset Management LTDA). Fundo Nu Reserva Imediata is distributed by NuInvest Corretora de Valores SA, registered with CNPJ/ME under No. 62.169.875/0001-79 (“NuInvest”), and by Nu DTVM Ltda., registered with CNPJ/ME under No. 39.544. 456/0001-58 (“Nu DTVM”).

NuInvest’s customer funds are kept in their registration accounts, which are not to be confused with payment accounts and are used exclusively to record each customer’s operations. These funds are not subject to the same rules as funds held in payment accounts.

Learn more about the differences between registration accounts and payout accounts here. All digital order transmission is subject to interruptions or delays, which may prevent or impair the sending of orders or the receipt of updated information.

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