The closure of restaurants is not total for fast foods, fifteen McDonald’s (out of the 1,485 identified nationally) currently operating in drive and home delivery, despite the coronavirus epidemic.
In a video of March 28 relayed by the collective “Your rights at McDonald’s”, animated by the CGT Commerce, Nawfal Trabelsi president of McDonald’s France, recalled in preamble that ” we all put the health and protection of employees and customers at the top of our priorities “, Before mentioning the necessary preparation for post-containment, which will no doubt be marked with” other gray periods “
A guide to good practice
The leader of the Big Mac store announced the completion of a test, based on a ” operational guide aimed at significantly strengthening health measures for our staff and customers on the drive channel and on the home delivery channel ” Developed after consultation with a scientific committee made up of experts in infectiology and virology, it contains eight measures, including the wearing of the compulsory mask, reduced teams or even respecting the distance of a minimum of one meter with marking on the ground and physical barriers.
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According to Jean-Baptiste Stern, a pulmonologist who reread the guide produced by McDonald’s alongside a veterinarian and a microbiologist, the document is satisfactory: “ The controls are very numerous in this very standardized company. I insisted on the need to provide masks to employees, which McDonald’s took into account ” On the other hand, sharp criticisms were formulated by the CGT Commerce and services, which judges the measures hardly applicable, in particular on the respect of the distance of one meter in kitchen, while pointing out the pressures of the framing.
Since the start of the containment, 12 McDonald’s located in the Tours region have remained open, in drive and for home delivery. They are owned by Bernard Simmenauer, one of the country’s largest franchisees. In an investigation of April 5, Mediapart reports that the exercise of the right of withdrawal by certain employees aroused frank hostility on the part of the managerial line, which would have, initially, largely minimized the risks of Covid-19.
After the intervention of the labor inspectorate, measures were adopted, including the supply of masks in place of the beards, the equivalent of a charlotte for the hair. Bernard Simmenauer wanted to specify in a press release that ” all employees mobilized to continue to serve customers are in strict compliance with the law, orders, decrees, orders and of course the labor code “
He highlighted the ban on cash payments, as well as the installation of ” plexiglass at the order intake windows, a safety turnstile at the second order delivery window To avoid any contact between employees and customers.
” Between the recommendations on paper and the practices, there can obviously be a gap, believes Jean-Baptiste Stern, but McDonald’s, a very prominent teacher, has no interest in an employee or customer getting sick ” He points out that he has no conflict of interest in this matter.
For the moment, three restaurants are concerned by the test in Ile-de-France. For the rest of the operations, McDonald’s official position is as follows: ” If the test works and it is also validated by the restaurant teams, it will be extended to around thirty other restaurants in phase 2. Phase during which we will reassess all of the processes three times a week “
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Among the other fast food chains, only a limited number of KFC restaurants offer home delivery. The Burger King-Quick duo has chosen to suspend all of its activities, including drive and delivery.
Burger King even opted for an alternative communication strategy, by proposing to confined persons to make their favorite burgers at home, in partnership with brands of sandwich bread and steaks. In front of several restaurants, the brand has displayed a banner ” € 135. It can be expensive to be here without reason. #Stay home “