Man bought an iPhone of more than a million pesos online in Paris and received hair oil | National

On October 15, an entrepreneur from Concepción received a hair oil inside the parcel where his newly acquired iPhone 13 Pro Max should have been from the Paris store. The high-end phone cost him the sum of more than one million pesos, for which he manifests impotence and demands a response from Cencosud.

An entrepreneur from Concepción bought an iPhone 13 Pro Max online from the Paris store, however, when he opened the parcel he was surprised that a hair oil.

Is about Leonardo Aedowho denounced the facts in front of the cameras of the morning Our House from Channel 9.

The high-end phone you purchased costs more than a million pesosmobile phone that he intended to use for the audiovisual production work of the company to which he belongs, and that they are just starting with his group.

Katherine Toloza

For this reason, both he and his colleagues find themselves in a difficult situation, since it is the work tool they need to perform in wedding, photography and publicity events to which they are committed. The foregoing has harmed them financially, since they have had to cancel several.

Cencosud replied that “the product was delivered”

Aedo, when asking for an explanation from Paris -belonging to Cencosud- the statement they received from the consortium was, “the product has already been delivered”. The response did not satisfy the entrepreneur, who pointed, in his words, to the “lack of seriousness of a commercial group as large as Cencosud”.

“The response that the head of customer service at Paris Barros Arana gave us was that they reported that the product was delivered by the transport company, so we stood idly by (…) we have seen more of these cases in the news, and the coincidence is that it is the same transport company, Pipau.

They added that “they did not comply with the response deadlines that they indicate in their policies, and Sernac does a very simple investigation and the company responds to what it told us, so that is the issue.”

“We call Sernac’s attention to carry out an investigation accordingly”sentenced.

Regarding Paris, Leonardo indicated that it is the responsibility of said company, since they are the ones who also charge the dispatch in the billing, and assuming that it was the transport company that failed, he attributes the blame to Cencosud.

BioBioChile contacted Cencosud, who told the outlet that the consortium is aware of what happened and is in the process of investigating, gathering more information, and establishing contact with the client.

BBCL also tried to contact the transport company involved, Pipau. However, there was no response from the communication channels provided.

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