Abderrahim El Hafidi, Director General of the National Office for Electricity and Potable Water (ONEE) chaired, on Saturday October 17, 2020 in Marrakech, in the presence of Aziz Rabbah, Minister of Energy, Mines and of the Environment, a meeting marking the end of the deployment at the level of all the regional entities of the Office of a new commercial management system reserved for ONEE customers with prepayment meters.
This ambitious project, which is part of the continuous improvement of the quality of service provided to the Office’s customers, consisted of the implementation of a new solution based on an integrated software package of international renown interfaced , in real time, with a new generation of standard and interoperable prepayment meters. The objective is to strengthen the level of quality of service in remote, isolated rural regions through the provision of the following functionalities:
- Recharge by customers at any point of sale across the country,
- Possibility for the customer to recharge at any time without necessarily having a recharge card, for new generation meters,
- Maintenance of the customer’s consumption in Kwh in the event of loss of the recharge code,
- Expansion of the local external network made up of recharging points and energy sales for prepayment customers.
The design, development and configuration of this solution were carried out by internal skills of ONEE made up of business experts, representatives of end users and the Office’s Information Systems Department, in partnership with the editor of the integrated software package.
In figures, nearly 1800 executives operating in the Distribution activity have benefited from an adapted training program, more than 920 000 clients have migrated to the new solution and 570 External Points of Sale have been equipped to carry out top-ups close to customers, in addition to 206 Sales Offices de l’ONEE.
On another level, targeted local communication actions were carried out, throughout the deployment of the project, with the Local Authorities, the customers concerned and the partners of the Office (managers of External Points of Sale and Installers).
The success of this business project, which has become a reality, despite its final stages of deployment marked by the exceptional health context, is the result of a strong mobilization of the internal teams of ONEE, the quality of support by the editor and the establishment of an appropriate strategy for deployment and change management.
On the sidelines of this meeting, Abderrahim El Hafidi, accompanied by the Minister of Energy, Mines and the Environment, visited Tensift’s 225/60/22 kV Source substation.
The Tensift substation is an important national THT / HV interconnection substation which supplies power to the city of Marrakech and its regions through a THT / HT transformation power of 300MVA. This station also houses an HV / MV distribution station with a power of 1 × 70 + 2x40MVA ensuring the supply of the key sites of the city of Marrakech.
El Hafidi inquired about the proper functioning of this important work of the national electricity system which constitutes an important node of the electrical system since it includes 3 225 kv outgoing lines and 12 60 kv outlets for the infrastructure Transport of electrical energy and 14 22kv feeders for the distribution of electrical energy infrastructure.
On this occasion, El Hafidi congratulated his teams who are making every effort and continuing to mobilize to ensure the public service mission and the continuity of the electrical energy supply despite a difficult context characterized by the health crisis. He encouraged them to do everything possible to ensure increased vigilance in order to guarantee the continuous supply of electrical energy in strict compliance with the requirements of the required quality of service.