Hundreds of Air Transat passengers have been stranded in Punta Cana, Dominican Republic, since Thursday and complain of being left on their own.
Flight TS399 was scheduled to depart Punta Cana on May 26 for Montreal, but was unable to take off due to mechanical failure.
The passengers had to wait two hours before learning that the flight was finally canceled and that they would be redirected to their hotel.
“We were offered as an excuse a $15 voucher to eat all day while we waited at the airport, with no help, no news, no information, no contact. It was really horrible,” says Vanessa Lemieux, a passenger stuck in the Dominican Republic.
A spokesperson for Air Transat confirmed to TVA Nouvelles that a new aircraft has been sent to Punta Cana and that passengers should be back in Montreal on Saturday evening.
Passengers would have received, according to Bernard Côté, spokesperson for Air Transat, three US$15 vouchers for supplies at the airport and that communications would have been transmitted every 30 minutes.
Twice in a week
This is the second time in a week that passengers have been stranded abroad due to the cancellation of an Air Transat flight for mechanical problems.
On May 21, 220 passengers were stranded in Lisbon, Portugal, for 24 hours due to a security issue in the aircraft that was to carry them.
– Based on information from Samsara Rainville