This is a first: faced with the anger of users and elected officials confronted with shortcomings on the Paris-Caen-Cherbourg, Paris-Rouen-Le-Havre and Paris-Granville lines, the SNCF has, for the first time, agreed to sign an objective contract. For three years, from January 1, 2021, the railway company undertakes to reduce by 35% the shortcomings directly under its responsibility. These include the management of traffic, mechanical failures, work planning but also “traffic interruptions linked to vegetation which sometimes obstructs the tracks. This represents a very important part of the incidentology in Normandy.
On this specific point, for example ten people dedicated to vegetation will be recruited by next year, ”explains Luc Lallemand, CEO of Réseau SNCF.
“We will track down the first signs of improvement”
However, despite the unprecedented display of this goodwill, users seem cautious to say the least. “Given the delays and the incredible situations we have just endured in recent months, I assure you that we will track down the first signs of improvement before celebrating. But obviously, that’s already it: we at least have the impression that our complaints have been heard, ”explains Eric, a bi-weekly user of the Paris-Caen-Cherbourg line.
The contract is not only symbolic since it includes a financial constraint for SNCF. Thus, if this objective of 35% is not reached, the public company undertakes to compensate the region, up to 500,000 euros!
“We take note of this unprecedented commitment. It seems that the SNCF has of course the hell experienced by users who use these lines daily to go to work, ”concludes Hervé Morin, the centrist president of the Normandy region. which, last July, had shatteringly suspended the 160 million euros that the region pays annually to SNCF Réseau.