Superservices fines Triple A company with $ 6,500 million

A fine of $ 6.5 billion imposed the Superintendency of Public Services Domiciliary to the Aqueduct and Sewerage and Cleaning Company of Barranquilla (Triple A) for including administrative costs in the fees charged to users in Barranquilla and municipalities of Atlantic.

According to the information provided by the Superintendency in a press release, These costs are not directly related to the provision of services to users.

This case corresponds to an investigation started in September 2018 that included administrative visits and collection of evidence from the Directorate of Investigations of the Delegated Superintendency for Aqueduct, Sewerage and Toilet. According to the Superservicios, this process “fulfilled all the procedural stages, and was based on the findings found.”

The Superintendent of Public Services, Natasha Avendaño García, stated that “This conduct of the Triple A company is considered serious, since it was evidenced that it was carried out continuously between January 2013 and October 2017, thus violating the rights of users, who, when paying the bills, assumed undue charges that do not have to do directly with the provision of aqueduct, sewage and cleaning services ”.

The official added that the sanction is exemplary and shows all the interest that the Superintendency has to ensure compliance with the regulation and the protection of the user.

The Superservices indicated that The Triple A company also did not report the information in the Superintendency’s Single Information System (SUI) between 2017 and 2018, which is also considered “serious” by the entity, since it hampered the proper exercise of the surveillance and inspection functions carried out by the provider companies.

Faced with the measures announced, the Super indicated that Triple A You can file an appeal for reversal that will be evaluated by the Superintendency to issue the final decision of the investigation.

“Once the decision is firm, the Superservicios will define the actions that the company must take in relation to the charges made to guarantee the rights of users,” the entity said in the statement.

Last days, the general manager of Triple A, Guillermo Peña, assured that they had already been notified of the fine and that “undoubtedly this has some resources and we are going to appeal to them, taking into account the proportion of the penalty ”.

Peña confirmed that this investigation was not developed in his management period.

At that time, the manager explained that the investigation that was opened in 2018 is related to technical assistance charges and for expenses that, according to Superservicios, should not have been put in those accounts.

Additionally, a new fine of $ 500 million was notified for the omission of information that had to be notified in the Superintendency’s Single Information System in the period between 2015 and 2018.

Filed appeal

After knowing the announcement of the Superintendency of Residential Public Services, the company issued a press release in which it reported that regarding the sanction, related to events that occurred between January 2013 and October 2017, the decision is not final because on September 30 he presented an appeal for reversal.

“Triple A, it is allowed to report regarding the sanction issued by the Superintendency of Public Services, related to events that occurred between January 2013 and October 2017, which although it is respectful of the decisions of this control entity, in the exercise of His right to defense presented a timely appeal on September 30, 2020, therefore the decision is not final.


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