In an interview with Sika Finance, the regional director of Wave Uemoa replied to Alioune Ndiaye, Managing Director of Orange in Africa and the Middle East. According to him, ” Wavethese are 20,000 jobs destroyed in Senegal “ .
These accusations are challenged by Coura Séne. According to the argument of the regional director of Wave ” a competition n did not exist on the market. Despite the fact that there were many offers on the market, competition was not to the benefit of the consumer, since the services offered were the same, at the same prices, without any technological innovation. In reality, all competitors were offering the same thing and in the same way to the market« .
So it is, she adds, to meet the needs of consumers that Wave has embarked on« .
Coura Sène thinks that the predecessors of Wave did not encourage the Senegalese to integrate the digital world. ” High service charges are an exclusion, not an inclusion criterion. This means that a high tariff excludes people and encourages them to continue using the cash. When using cash is more advantageous than using digital payment, the customer stays with the cash and this does not promote financial inclusion” explained Coura Sene.
And in this case, it is not only the consumer who is harmed, but also the operator, since, according to her, it is ” a shortfall for the operator since these are less transactions”.