The telephones of our offices | Social Security

Good day! Although the Social Security offices cannot receive visitors until further notice due to the pandemic, today we want to reiterate that you can access our services – from the comfort of your home by phone or online. For the benefit of people who have not been able to resolve their Social Security situation online or by calling our Tele Service Center, today we will share again the telephone numbers of our fourteen (14) Social Security offices in Puerto Rico and two (2 ) additional in Virgin Islands. Give this information to your loved ones.

Access various information -in Spanish and English- and carry out certain transactions in English at Take advantage of your free time to create your mySocialSecurity account at Here you can regularly verify the proof of all your earned income and obtain estimates of your future retirement, disability, dependents and survivors benefits, as well as carry out other transactions.

You can also access our automated services by calling our Tele Service Center (1-800-772-1213). Since we cannot receive visitors, the volume of calls and waiting time has increased. If you are unable to resolve your issue online or by calling 1-800-772-1213, we encourage you to contact your local Social Security office directly, which is determined by the zip code of your residence. The direct link to get your local office number is .

Let’s say Sophocles has regularly verified your mySocialSecurity account so you already know the different approximate amounts that you would charge for Social Security withdrawal if you applied for them between your 62 and 70 years. According to his family, personal and financial situation, he has preferred to apply for these benefits when he reaches 70 years of age because that way he would charge as much as possible according to his contributions. This decision is personal. After eating turkey sandwiches for several days, this morning she realized that she will soon be that age. Sophocles could file his withdrawal request online -in English- at or by calling your local Social Security office. Once we approve his claim, he will be able to carry out transactions in his mySocialSecurity account, such as: updating his postal address or bank or cooperative account for direct deposit, accessing and printing his certification of benefits, among others.

For people who cannot access the telephone numbers of our offices in Puerto Rico and the Virgin Islands online, we publish them here, followed by the municipalities or sectors under their jurisdiction. We include zip codes – when more than one office serves different sectors of the same municipality.

To distribute calls more effectively, please contact your home office. Our employees will be happy to answer your calls Monday through Friday, from 9:00 AM to 4:00 PM.

AGUADILLA 1-833-882-1201

Service area: Aguada, Aguadilla, Isabela, Moca, Rincón, San Antonio and

Saint Sebastian.

ARECIBO 1-866-754-3541

Service area: Adjuntas (00631), Ángeles, Arecibo, Bajadero, Camuy, Castañer,

Garrochales, Hatillo, Jayuya, Lares, Quebradillas, Sabana Hoyos and Utuado.

CAGUAS 1-833-882-1200

Service area: Aguas Buenas, Aibonito, Caguas, Cayey, Cidra, Gurabo, Juncos,

La Plata and San Lorenzo.

CAROLINA 1-833-882-1202

Service area: Canóvanas, Carolina, Loíza, Río Piedras (00924), San Juan (00937) and Santurce (00913).

FAJARDO 1-855-856-2728

Service area: Ceiba (00735), Culebra, Fajardo, Luquillo, Río Grande and Vieques.

GUAYAMA 1-866-272-8158

Service area: Aguirre, Arroyo, Guayama, Maunabo, Patillas and Salinas.

HATO TEJAS 1-855-748-7638

Service area: Corozal, Dorado, Sabana Seca, Toa Alta, Toa Baja and Vega Alta.

HUMACAO 1-866-604-3335

Service area: Ceiba (00742), Humacao, Las Piedras, Naguabo, Punta Santiago and


MANATÍ 1-866-256-2681

Service area: Barceloneta, Ciales, Florida, Manatí, Morovis, Orocovis and Vega Baja.

MAYAGÜEZ 1-855-620-5726

Service area: Añasco, Boquerón, Cabo Rojo, Hormigueros, Lajas, Las Marías, Maricao, Mayaguez, Rosario, Sabana Grande and San Germán.

PONCE 1-866-328-1254

Service area: Adjuntas (00601), Coamo, Ensenada, Guánica, Guayanilla, Juana Díaz, Peñuelas, Ponce, Santa Isabel, Villalba and Yauco

SAN PATRICIO 1-866-783-0627

Service area: Caparra, Cataño, Fort. Buchanan, Guaynabo and Puerto Nuevo.

SAN JUAN 1-866-270-0406

Service area: Hato Rey, Puerta de Tierra, Río Piedras (00925; 00926; 00927; 00928; 00929; 00930; 00931), San Juan (00910; 00917; 00918; 00923, 00933; 00935; 00939; 00940; 00955; 00975), Santurce (00907; 00908; 00909; 00911; 00912; 00914; 00915; 00916), Saint Just, Trujillo Alto and Old San Juan.

TOA ALTA 1-866-401-2598

Service area: Barranquitas, Bayamón, Comerío and Naranjito.

And our offices in the Virgin Islands …

ST CROIX 1-866-209-0446

Service area: St Croix.

ST THOMAS 1-866-876-1799

Service area: St John and St Thomas.


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