These are the compensations that BBVA will give you for failures in its systems – El Financiero

The last weekend, BBVA it presented failures in its applications and ATMs for around 24 hours.

The failure that affected more than 20 million bank customers was caused by an “internal error” generated by the institution itself when starting a system update process.

Given this, on Friday BBVA announced that it seeks to reward its users for the fall of its system.


“In compensation, all the purchases you make this Sunday, September 19, 2021 with your credit or debit cards, will give you a benefit that will be applied automatically to your account,” he published on his social networks.

If you have a credit card, BBVA will have the following compensation for you:

  • Accumulate Double Points on all your purchases of the day using a physical credit card.
  • Accumulate triple points on all your purchases of the day using a digital credit card.

The accumulation of Points, BBVA clarified, applies to purchases in a single exhibition and purchases in months without interest.

If you have a BBVA debit card:

  • Receive a one percent bonus on all your purchases of the day using a physical debit card.
  • Receive a two percent bonus on all your purchases of the day using a digital debit card.

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