Uber announces portal to support authorities in contact tracing efforts

The Uber app announced the launch of a new portal that allows public health authorities in Puerto Rico to obtain information about accounts, trips and deliveries made through its platform, to support the authorities in their contact tracing and prevention of contagion by COVID-19.

The portal is free to use, and exclusively for public health authorities in the context of the health emergency. Before sharing any information, Uber is in charge of verifying the origin of each request made through the portal and subsequently responds according to the required information.

When dealing with emergency requests, the portal is managed by a team of specialized agents, available 24/7 to deal with these types of requests in an agile and effective way. As an additional protection mechanism, the information is provided encrypted on the portal and for a limited period.

“With account and travel information, public health authorities have the possibility to support their important work of coming into contact with people who may have been exposed to the virus, thus preventing a potential greater number of infections in our communities,” he said. Lourdes McLoughlin, Uber’s Director of Latin America Police Operations.

Contact tracing

The World Health Organization has established that contact tracing can break the chain of contagion of an infectious disease, and therefore considers it an essential public health tool to control such outbreaks.

The portal that was announced today is available in Spanish and was developed with Uber technology following epidemiological advice to meet the needs of public health authorities in Latin America.

“Through the Uber and Uber Eats apps, we are an essential part of the movement of cities in Puerto Rico, and we want to do our part to help keep our communities safe. We are confident that this new portal can be a valuable tool for contact tracing and preventing new cases, “concluded McLoughlin.

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