Up to 100 layoffs reported at EA after break with FIFA

Dand according to sources of my boxwho provided them with emails to support the report, the Austin office of Electronic Arts is about to lay off around 100 employees. The reason? These are customer service workers, who operated specifically to serve the needs of players of the arcade game franchise. FIFAspecifically, for FIFA 22. After the breaking of the alliance in between EA Sports y FIFAthese jobs, now, will be carried out by personnel in outsourcing format.

Why is EA laying off FIFA 22 employees?

After an alliance of almost 30 years, EA will no longer publish football games with the official FIFA license. Instead, their new football games will be called EA Sports FC. According to the emails that the outlet, Kotaku, had access to, Joel Knutsonvice president of customer experience at EA, said “we are continually evolving to deliver better experiences for our fans, and we are improving our support model. To reduce complexity and increase our efficiency, flexibility and ability to scale…” these roles they will be eliminated.

What did EA say about the dismissals for leaving the FIFA license?

In response to a request for comment, EA responded to Kotaku that:

The changes to our customer support function are not tied to any game franchise, nor are they related to our EA SPORTS FC announcement last week. The Customer Support function supports a wide range of player questions related to our game titles, technology, including Origin, or our EA Play subscription service.

EA

Meanwhile, a spokesman for the study responded regarding the reasoning behind the dismissals.

We are always thinking about how we can improve the experience for our players, and this includes reviewing how we can provide them with the support they may need to fully enjoy them. With this in mind, we have proposed some changes to our customer support function to provide more flexibility and allow us to help players when they need it most. As part of this process, we are considering changing several roles within the team, closing some roles, and also creating new ones. We are working closely with our people throughout this process and provide support to anyone whose role is affected.

Charlie Fortescue

Leave a Comment

This site uses Akismet to reduce spam. Learn how your comment data is processed.