Today, Vodafone Egypt announced its review of all transfers made during the “money transfer” service outage, which lasted for a few hours on Tuesday, August 23, in addition to its announcement of returning all repeated cash transfers, in the belief and keenness of the company to provide The best technological solutions and services. So in response to. What was circulated on social networking sites about the service’s technical malfunction.
Ayman Essam, Head of the External Relations and Legal Affairs Sector at Vodafone Egypt, confirmed that a technical malfunction had occurred in the “confirmed messages on the transaction” provided by one of the service companies that complement the transfer operations, and as for the transfers made by customers, their operations have already succeeded, and the transfer took place naturally, and therefore it can be said The “Vodafone Cash” service as an electronic financial wallet did not stop and did not face any technical failure, but the failure of the complementary service “Confirmed Message Service” on the success or failure of transfers – is the main reason behind customer complaints, which resulted in repeated transfers.
He said: “As soon as we learned of the existence of a technical malfunction, we rushed to communicate with the complementary service provider, and the necessary measures were taken to review all the operations and transfers that were made to fix the malfunction, and we were already able to limit the number of complaints, and review the repeated transfers as a result of the malfunction.”
He continued, “We are currently working to return all cash transfers to customers, while confirming that the recipients of the transfer receive the value of the transaction for one time.”
Regarding the success of the Vodafone service, Essam added: “We are aware of the success of the Vodafone Cash service and the number of transfers that customers make around the clock, stressing that the company is working hard to provide the best financial experience that is easy, convenient and safe for its customers, in addition to its commitment to refund all wallet transfers to customers. affected by the holidays.
It is noteworthy that the technical failure in the complementary service, which is provided by one of the leading companies in global digital payment solutions and technologies, did not affect the remittance service for Vodafone Cash alone, but also on other companies that work with the same complementary service provider.