If you filed your tax return and were entitled to a refund and tax credits and deductions, such as the Child Tax Credit, but that money hasn’t arrived in your bank account or mailbox, there is a form you can file to track and claim the pay.
The Form 3911 notify the IRS that you have not received the money to which you are entitled. That way, the tax agency launches an investigation to determine where your payment is and why you haven’t received it.
While the form is generally used to claim tax refunds, the IRS also accepts it to track lost stimulus checks and Child Tax Credit payments.
WHEN SHOULD I FILE FORM 3911?
The primary purpose of Form 3911 is to track missing payments, not to determine the accuracy of the amount or whether you meet the criteria to receive that money. You should only file Form 3911 if a significant amount of time has passed since you filed your tax return.
Before you file, you should consider that millions of tax forms are still not being processed by the tax agency, so refund payments are taking months instead of weeks. First check if your spreadsheet is under review.
Another option, before filing, is to track your federal tax refund online for free with the Where’s My Refund? tool. The IRS advises that you should wait at least 24 hours after filing an electronic tax return before checking the status of your refund, and at least four weeks if you filed a paper return.
If it has been two weeks since you filed your electronic return, or six weeks since you filed a paper return, and you have no reasonable belief that your refund was lost or destroyed in transit, you must file Form 3911.
If you have good reason to believe your payment was stolen or your paper check was destroyed, you should report this to the IRS tracking line at 1-800-919-9835 and immediately file Form 3911.
FOR MISSING ECONOMIC IMPACT PAYMENTS, THE IRS RECOMMENDS THE FOLLOWING WHEN FILING A FORM 3911:
- It has been 5 days since your direct deposit date on Notice 1444
- It has been 4 weeks since your check was sent
- It’s been 6 weeks from the date it was mailed, but you’ve moved and presented a forwarding address to the post office
- It has been 9 weeks since your check was mailed to a foreign address
CAN FORM 3911 BE ADJUSTED TO TRACK ECONOMIC STIMULUS OR CHILD TAX CREDIT PAYMENTS?
Since Form 3911 was designed for tax refunds and not Economic Impact Payments or the Child Tax Credit, you need to make some changes before submitting it to the IRS.
“EIP” should be written at the top of the form if it is a stimulus check, or “CTC” if it is a child credit payment.
All questions must then be answered as they relate to your missing payment. “Individual” is the filing type in item 7, 2020 is the tax period, and “filing date” should be left blank. Form 3911 must be signed by the taxpayer if filing taxes individually or by the couple if filing jointly.
HOW SOON CAN I EXPECT A RESPONSE FROM THE IRS AFTER I FILE FORM 3911?
You can expect a response within 6 to 8 weeks after you file Form 3911. Keep in mind that there will be delays as the tax agency continues to process millions of returns while issuing refunds and child credit payments.
HOW TO COMPLETE A FORM 3911 STEP BY STEP
You will need to provide the following information:
Tax return year
Check or direct deposit
The Postal Service returned the check because it could not be delivered
The check was not cashed within one year of the date it was issued and is required by law to be uncashable
Lost, stolen or destroyed
ITIN or Social Security
Name of wife
ITIN or Social Security of the spouse
Modified personal information
Type of refund requested
SECTION II – REIMBURSEMENT INFORMATION
Status: You did not receive a refund; lost, stolen or destroyed
Bank number and account where you normally cash or deposit checks
Transit numbers and account numbers shown on the return for refund were not received
SECTION III – CERTIFICATION
SECTION IV – VERIFICATION DESCRIPTION
HOW DO I SEND THE FORM TO THE IRS ONCE IT IS COMPLETED?
By fax or by post. You must mark the EIP or CTC Tracking Request on the envelope before submitting it.
These are the addresses by state:
Maine, Maryland, Massachusetts, New Hampshire, Vermont
Andover Internal Revenue Service, 310 Lowell St., Andover, MA 01810
Georgia, Iowa, Kansas, Kentucky, Virginia
Atlanta Internal Revenue Service, 4800 Buford Hwy., Chamblee, GA 30341
Florida, Louisiana, Mississippi, Oklahoma, Texas
Austin Internal Revenue Service, 3651 S. Interregional Hwy 35, Austin, TX 78741
Brookhaven Internal Revenue Service, 1040 Waverly Ave., Holtsville, NY 11742
Alaska, Arizona, California, Colorado, Hawaii, Nevada, New Mexico, Oregon, Utah, Washington, Wisconsin, Wyoming
Fresno Internal Revenue Service, 5045 E. Butler Ave., Fresno, CA 93888
Arkansas, Connecticut, Delaware, Indiana, Michigan, Minnesota, Missouri, Montana, Nebraska, New Jersey, Ohio, West Virginia
Kansas City Internal Revenue Service, 333 W. Pershing Rd., Kansas City, MO 64108
Alabama, North Carolina, North Dakota, South Carolina, South Dakota, Tennessee
Memphis Internal Revenue Service, 5333 Getwell Rd. Memphis, TN 38118
District of Columbia, Idaho, Illinois, Pennsylvania, Rhode Island
Philadelphia Internal Revenue Service: 2970 Market St. Philadelphia, PA 19104
A foreign country, US territory, you use an APO or FPO address, you file Form 2555 or 4563
Austin Internal Revenue Service, 3651 S. Interregional Hwy 35, Austin, TX 7874