Administrative Assistant, University Hospital Basel

university Hospital Basel Seeks Skilled Administrative Professional for Outpatient Private Consultations

Basel, Switzerland – The University Hospital Basel (USB), a leading institution renowned for its cutting-edge research and top-tier medical care, is actively seeking a proficient administrative professional to manage its outpatient private consultations. This vital role offers a dynamic and rewarding chance within a vibrant university habitat, contributing to the seamless operation of a world-class healthcare facility.

The prosperous candidate will be instrumental in the institution and coordination of outpatient private consultations and appointments. Key responsibilities will include managing all forms of interaction – telephone, written, and in-person – with patients and referring physicians. Furthermore, the role entails the meticulous drafting of doctor’s letters, the efficient processing of clinical documentation, and handling billing procedures. The individual will serve as a primary point of contact, providing thorough support for all administrative and organizational matters related to private patient care.

To excel in this position, applicants should possess a completed vocational training in a commercial field or a comparable qualification. Prior professional experience within a medical setting is highly beneficial. Proficiency in standard software,including MS-Office and Outlook,is essential,with SAP skills being considered a valuable asset. Strong written communication skills, a secure command of language, and familiarity with medical terminology are crucial for this role. USB is looking for an individual who demonstrates an independent and goal-oriented approach to work, coupled with excellent communicative abilities, loyalty, and a strong team spirit. Operational readiness, flexibility, and reliability are paramount. While not mandatory, proficiency in English, French, and Italian will be viewed favorably.

University Hospital Basel offers an attractive employment package, including a competitive wage policy and remarkable social benefits. Employees can enjoy discounts on shopping, sports, and leisure activities, as well as support for relocation and apartment hunting. The hospital provides 25 vacation days, supplemented by 5 flexible days, and actively supports professional advancement through training and career planning. situated in the heart of Basel and the tri-border region, the campus boasts excellent transport links. Comprehensive childcare options and a free sports and movement program further enhance the employee experience.

This versatile role presents exciting opportunities for professional growth and development within an inspiring and interdisciplinary setting. university Hospital Basel fosters a modern corporate culture driven by innovation and a commitment to knowledge transfer at the highest level.

Interested candidates are encouraged to submit thier applications. For further facts, please contact Kathrin Kühnle, HR consultant, at [phone].

Join the University Hospital Basel team and contribute to shaping the hospital of the future. #Teamusb

Describe a time you had to handle a highly sensitive patient situation requiring strict confidentiality.

Administrative Assistant, University Hospital Basel: A Comprehensive Guide

Understanding the Role of an Administrative Assistant at University Hospital Basel

The University Hospital Basel (Universitätsspital Basel – USB) is a leading academic medical center in Switzerland. Administrative Assistants are vital to its smooth operation, providing crucial support to medical staff, researchers, and patients. This role extends beyond typical administrative duties; it’s a dynamic position requiring adaptability, discretion, and a commitment to patient care. key responsibilities often include medical governance, patient coordination, and office management within a complex healthcare habitat.

Core Responsibilities & Daily Tasks

An Administrative Assistant at USB can expect a varied workload. Here’s a breakdown of common tasks:

Patient Management: Scheduling appointments, managing patient records (using Electronic Health Records – EHR systems), handling patient inquiries (phone, email, in-person), and processing admissions/discharges. Familiarity with Swiss healthcare system protocols is essential.

administrative Support: Managing correspondence, preparing reports and presentations, maintaining filing systems (both physical and digital), ordering supplies, and handling expense reports.

Communication Hub: Acting as a liaison between doctors, nurses, patients, and other hospital departments. This requires excellent communication skills and the ability to convey facts clearly and concisely.

Financial Administration: Processing invoices, managing petty cash, and assisting with budget readiness. Knowlege of medical billing processes can be advantageous.

Meeting & Event Coordination: Organizing meetings, conferences, and workshops, including logistical arrangements and preparation of materials.

data Entry & management: Maintaining accurate and up-to-date databases, ensuring data privacy and security in compliance with Swiss regulations.

Required Skills & Qualifications

Landing an Administrative Assistant position at University Hospital Basel requires a specific skillset. Here’s what you’ll typically need:

Education: A completed commercial apprenticeship (Kaufmännische Ausbildung) is generally required. A higher vocational training (Höhere Fachausbildung) in administration or healthcare administration is a significant advantage.

Language Proficiency: Fluency in German (C1/C2 level) is essential. Excellent English skills (B2/C1 level) are highly desirable, and French proficiency is frequently enough a plus.

Software Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) is mandatory.Experience with EHR systems (e.g., Cerner, Epic) and hospital information systems is highly valued. Digital literacy is crucial.

Soft Skills:

Organizational Skills: Exceptional ability to prioritize tasks, manage time effectively, and maintain a high level of accuracy.

Communication Skills: Excellent written and verbal communication skills in multiple languages.

Interpersonal Skills: Ability to build rapport with patients, colleagues, and visitors.

Problem-Solving Skills: Ability to identify and resolve issues independently and efficiently.

Discretion & Confidentiality: Maintaining patient confidentiality and handling sensitive information with utmost care.

Teamwork: Collaborating effectively with other healthcare professionals.

Career Path & Growth Opportunities

University Hospital Basel invests in its employees. Opportunities for professional development are readily available.

Specialization: Administrative Assistants can specialize in specific areas, such as cardiology administration, oncology support, or research administration.

Further Education: USB supports employees pursuing further education and training, including courses in medical terminology, healthcare law, and project management.

Leadership Roles: With experience and further qualifications, Administrative Assistants can progress to roles with greater duty, such as Office manager or Team Leader.

Internal Mobility: Opportunities exist to move between diffrent departments within the hospital,broadening skills and experience.

Benefits of Working at University Hospital Basel

USB offers a comprehensive benefits package to its employees, including:

Competitive Salary: Salaries are competitive with other hospitals in Switzerland.

Generous Vacation Time: Employees are entitled to a generous amount of vacation time.

Pension Plan: A comprehensive pension plan ensures financial security in retirement.

Health Insurance: Employees are provided with health insurance coverage.

Continuing Education: Support for professional development and training.

Employee Discounts: Discounts on various goods and services.

Modern Workplace: A state-of-the-art working environment with access to the latest technology.

Real-World Example: Streamlining Patient Appointment Scheduling

A recent initiative at USB involved implementing a new online appointment scheduling system. Administrative Assistants played a key role in the rollout, providing training to patients and staff, troubleshooting technical issues, and gathering feedback to improve the system. This resulted in a significant reduction in phone calls and wait times, improving patient satisfaction and freeing up administrative staff to focus on other critical tasks. This demonstrates the impact of process improvement within the role.

Tips for Applying for an administrative Assistant Position at USB

Tailor Your Resume: Highlight your relevant skills and experience, emphasizing your language proficiency and software skills.

Prepare for Behavioral Questions: Be prepared to answer questions about your problem-solving skills, communication skills, and ability to handle stressful situations.

**Research the Hospital