Amwell Secures Expanded Role in U.S. Military Healthcare

Amwell Extends Contract to Power Digital Transformation of Military Health System

BETHESDA, MD – Amwell (NYSE: AMWL), a leading telehealth platform provider, announced a significant extension of its Digital First contract with the Leidos-led team supporting the Military Health System (MHS). This expansion will continue to deliver Amwell’s technology-enabled care platform to the approximately 9.6 million beneficiaries served by the MHS, including active-duty service members, their families, and retirees.

The initial deployment of Amwell’s platform, replacing the previous MHS video Connect solution, has been lauded for its on-time and on-budget completion across the Department of Defense (DOD), the U.S. Military Entrance Processing Command (MEPCOM),and the U.S. Coast Guard (USCG).

A Seamless Integration for Enhanced Care

Amwell’s platform isn’t simply a video conferencing tool; it’s deeply integrated with the MHS GENESIS electronic health record (EHR). this integration allows for dynamic health solutions, empowering military care teams to deliver more efficient and effective care. The platform aims to reduce burdens on healthcare professionals, improve beneficiary wellness, lower healthcare costs, and optimize resource utilization within the DHA’s global network.

“Our platform is in use across the global DOD enterprise, enabling high quality, efficient care for this important population. we are grateful for the service of our nation’s military, and we are proud to be supporting their wellbeing,” said ido Schoenberg, M.D., Chairman and CEO of Amwell. “We are honored to extend this relationship and support the Department of Defense initiatives to realise the benefits of tech-enabled care across the MHS.”

Impressive Results & Expanding Reach

The DHA’s Digital Front Door initiative, powered in part by Amwell, has demonstrably improved access to care. Key highlights include:

Tripled Virtual Visits: Virtual appointments have increased nearly threefold since the implementation of the Amwell platform.
Expanded Access: The platform’s reach now extends beyond traditional DHA sites to include beneficiaries within the USCG and U.S. MEPCOM.* Combat Zone Connectivity: Successful virtual visits have been conducted with deployed military units, connecting them directly to hospitals in the United States – a critical capability for remote care.

This contract extension underscores the growing importance of telehealth in modernizing military healthcare and ensuring service members and their families receive timely, high-quality care, regardless of location. Amwell’s continued partnership with the MHS promises to further enhance access, improve outcomes, and support the wellbeing of those who serve.

How does Amwell’s HIPAA compliance contribute to maintaining trust with the U.S. military and veteran populations?

Expanding Telehealth Access for Service Members & Veterans

Amwell (NYSE: AMWL), a leading telehealth company, has recently solidified its position as a key provider of virtual care solutions for the U.S. military and veteran populations. This expansion signifies a growing reliance on telemedicine and virtual healthcare within the Department of Defense (DoD) and the Department of Veterans Affairs (VA) to address access challenges and improve health outcomes. The increased role builds upon existing contracts and demonstrates confidence in Amwell’s ability to deliver secure, reliable, and high-quality remote patient monitoring and virtual care services.

Key Components of the Expanded Contract

The broadened scope of Amwell’s involvement encompasses several critical areas:

Enhanced Behavioral Health Support: A notable portion of the expansion focuses on providing increased access to telepsychiatry and mental health services for active duty personnel, National Guard members, reservists, and veterans. This addresses a critical need, given the documented rates of PTSD, depression, and anxiety within these populations.

Expanded Primary Care Access: Amwell will facilitate greater access to virtual primary care visits,enabling service members and veterans to connect with physicians for routine check-ups,chronic disease management,and acute care needs – particularly beneficial for those in remote locations or with limited mobility.

specialty Care Expansion: The contract includes provisions for expanding access to telemedicine specialists in areas like cardiology, dermatology, and endocrinology, reducing wait times and improving care coordination.

Integration with Existing Systems: A crucial element is seamless integration with existing DoD and VA electronic health record (EHR) systems, ensuring continuity of care and efficient data sharing. This interoperability is vital for effective healthcare technology implementation.

Benefits of Increased Telehealth Adoption in Military healthcare

The expansion of Amwell’s role,and the broader adoption of telehealth within military healthcare,offers numerous benefits:

Improved Access to Care: Overcomes geographical barriers and reduces wait times,particularly for those stationed overseas or living in rural areas.

enhanced Convenience: Provides service members and veterans with the adaptability to receive care from the comfort of their homes, minimizing disruption to their schedules.

Cost Savings: Reduces the need for expensive travel and in-person visits, leading to significant cost savings for the DoD and VA. Healthcare costs are a major concern, and telehealth offers a viable solution.

Improved Health Outcomes: Early intervention and consistent monitoring through remote monitoring solutions can lead to better management of chronic conditions and improved overall health.

Reduced Stigma: Telehealth can help reduce the stigma associated with seeking mental health care, encouraging more service members and veterans to access the support they need.

Amwell’s Technology & Security Infrastructure

Amwell’s success in securing this expanded role is largely attributed to its robust technology platform and unwavering commitment to security.Key features include:

HIPAA Compliance: Strict adherence to HIPAA regulations ensures the privacy and security of patient data.

Secure Video Conferencing: Utilizes encrypted video conferencing technology to protect the confidentiality of virtual consultations.

mobile Accessibility: Offers user-friendly mobile apps for convenient access to virtual care services.

24/7 availability: Provides round-the-clock access to care, addressing the unique needs of military personnel.

Data Analytics & Reporting: Leverages data analytics to track key performance indicators and improve the quality of care. Data security is paramount.

Real-World Impact: Case Studies & Examples

While specific details of ongoing deployments are frequently enough confidential, publicly available information highlights the positive impact of telehealth within the military:

Remote Monitoring of Chronic Conditions: The VA has successfully implemented remote monitoring programs for veterans with diabetes and heart failure, resulting in reduced hospital readmission rates.

Telepsychiatry for Rural Veterans: Telepsychiatry services have substantially improved access to mental health care for veterans living in underserved rural areas.

* Deployment Support: Telehealth platforms have been utilized to provide virtual consultations to service members deployed in