Digitel Ignites Venezuela’s Digital Future: 5G, AI, and a Massive Infrastructure Boost
Caracas, Venezuela – In a landmark announcement signaling a dramatic shift in Venezuela’s telecommunications landscape, Digitel has revealed a sweeping series of investments and upgrades poised to deliver unprecedented connectivity to millions. The company closed 2025 with 9 million active users and is now aggressively expanding its 5G network, bolstering its fiber optic infrastructure, and integrating artificial intelligence to revolutionize the customer experience. This isn’t just about faster internet; it’s about empowering Venezuelans with the tools to thrive in a rapidly evolving digital world.
5G Goes Mobile in Caracas, Following Successful Launches in Three Regions
Following the successful commercial launch of 5G Internet for the home in Margarita, Barinas, and Mérida, Digitel is extending its next-generation network to Caracas, making mobile 5G available to customers with compatible devices. This expansion represents a significant leap forward for Venezuela, a nation historically challenged by limited access to high-speed internet. The rollout is part of a broader strategy to close the digital divide and unlock new opportunities for businesses and individuals alike. For context, widespread 5G adoption globally has been linked to increased economic productivity and innovation, and Digitel’s move positions Venezuela to potentially benefit from these trends.
Massive Infrastructure Investment: 500+ New LTE Stations & 900km of Fiber
The advancements aren’t limited to 5G. Digitel has been relentlessly upgrading its core infrastructure, installing over 500 new LTE stations, bringing the total to 3,600 operational sites. Crucially, 528 of these sites now feature Carrier Aggregation, a technology that dramatically improves network speed and stability – a common pain point for mobile users. Adding to this, 900 kilometers of new fiber optic cable have been deployed, increasing the national network to an impressive 7,000 kilometers with a capacity exceeding 600 Gbps. This fiber backbone is the foundation for future growth and will support the increasing demands of data-intensive applications.
Looking Ahead: 2026 Plans Include Data Centers & Even More Fiber
Digitel isn’t slowing down. The company plans to add another 500 kilometers of fiber in 2026, further increasing capacity by 800 Gbps. This expansion will be complemented by the construction of two new data centers in Maracaibo and Puerto La Cruz, designed to minimize latency and ensure the immediate availability of digital services. With network traffic already approaching one petabyte per day – an unprecedented figure for Venezuela – these data centers are essential for maintaining a reliable and responsive network. This proactive investment in infrastructure demonstrates Digitel’s long-term commitment to the country’s digital future.
AI-Powered Customer Service & eSIM Activation
Beyond infrastructure, Digitel is innovating in customer service. The company has integrated artificial intelligence, tokenization, and biometrics into its digital channels, streamlining the customer experience. A particularly noteworthy development is the ability to purchase and activate eSIM lines completely remotely through the Digitel App, offering unparalleled convenience and self-service capabilities. This move aligns with a global trend towards digital-first customer service models, and positions Digitel as a leader in customer-centric innovation.
Strategic Partnerships: Genesys & Soutec Power a Cognitive Contact Center
Digitel has formalized strategic alliances with Genesys and Soutec to implement a cutting-edge cognitive center powered by AI, machine learning, and natural language processing. This new contact center, built on the Genesys Cloud CX platform, promises more agile, personalized, and secure interactions with customers. This investment in AI-driven customer service reflects a growing understanding of the importance of delivering exceptional customer experiences in a competitive market.
Digitel Captures 85% of Net Mobile Growth in Venezuela
According to official figures from Conatel, Digitel captured 85% of the net growth of over 300,000 mobile lines in 2025, reaching a 37.76% market share. “With 5G and VoLTE, we fulfill a promise that today is in the homes and mobile phones of our customers,” stated Luis Bernardo Pérez, President of Digitel. “But this is just the beginning: we are building a technological platform that will allow Venezuela to take the leap towards faster, safer and more sustainable connectivity.” Pérez also highlighted the company’s focus on integrating Internet, telephony, and streaming services, as well as IoT solutions and robust cybersecurity offerings in the coming year.
Digitel’s ambitious plans aren’t just about technological advancement; they’re about empowering Venezuela. By investing in cutting-edge infrastructure, embracing artificial intelligence, and prioritizing customer experience, Digitel is laying the groundwork for a more connected, innovative, and prosperous future for the nation. Stay tuned to archyde.com for continued coverage of Venezuela’s evolving digital landscape and the companies shaping its future.
