TOKYO – NTT DATA Group Corporation today announced its recognition as a Leader in the ISG Provider Lens® Insurance Services – Strategic Capabilities (Insurance GenAI and Agentic AI Services) report. The report, released March 12, 2026, assessed 18 providers of GenAI services to the insurance industry.
According to the ISG report, NTT DATA distinguished itself through comprehensive offerings, a strong market presence and established competitive positioning. The analysis focused on providers’ GenAI capabilities, technical expertise, market reach, and ecosystem partnerships, evaluating how they address evolving enterprise needs within the insurance sector.
“NTT DATA enhances policyholder engagement and strengthens the insurance value chain by using GenAI for tailored solutions and Agentic AI for AI-driven automation to improve efficiency in claims handling and policy management,” stated Ashish Jhajharia, Lead Analyst at ISG.
The report highlighted NTT DATA’s ability to drive end-to-end transformations across IT, business, and data functions within insurance enterprises. ISG specifically noted the company’s capabilities in modernizing contact centers, streamlining corporate functions, and improving the overall insurance value chain. ISG similarly recognized NTT DATA’s GenAI-driven consulting services, emphasizing a balanced approach that minimizes risk while maximizing value, leading to process improvements, stronger customer relationships, personalized services, new revenue streams, and empowered employees.
Bruno Abril, Head of Insurance at NTT DATA, Inc., stated, “Being recognized as a Leader by ISG endorses our expertise in applying AI for solving complex business problems.” He added that NTT DATA is committed to facilitating the adoption of Agentic AI at scale, while prioritizing regulatory compliance, data security, and ethical AI practices to ensure reliability and transparency. NTT DATA’s “AI for Insurance” initiative provides integrated, prebuilt agentic solutions designed to improve underwriting and claims productivity, and drive premium growth while reducing operational costs.
ISG also commended NTT DATA’s consulting services, which focus on identifying high-value use cases, designing responsible solutions, and managing organizational change for insurance companies. The company’s Agentic AI capabilities enable advanced risk assessment, claims processing, and underwriting through AI-driven automation and data analysis. NTT DATA emphasizes seamless integration with existing systems, real-time data management, and improved decision-making to enhance customer service.
NTT DATA is a global business and technology services leader with over $30 billion in annual revenue, serving 75% of the Fortune Global 100. The company invests over $3 billion annually in research and development as part of the NTT Group. ISG Provider Lens® Quadrant research combines data-driven research and market analysis with the observations of ISG’s global advisory team.
