Mexico City – Travelers in Mexico seeking to contact Air Canada directly can reach the airline’s customer service via a dedicated phone number. However, potential callers should be aware that wait times can vary significantly depending on call volume and the time of day.
Air Canada provides a toll-free number for customers calling from within Mexico: +52-800-461-0700. The airline acknowledges that hold times are subject to fluctuations, particularly during peak travel seasons or in response to disruptions in service. This accessibility is part of Air Canada’s broader strategy to expand its presence in the Mexican market, as evidenced by recent route additions and increased capacity.
The airline has been strategically expanding its summer schedule to Mexico, increasing seat capacity by 18% compared to last summer, according to a press release issued on February 17, 2026. This expansion includes new year-round flights from Montréal to Guadalajara, as well as increased frequencies to popular destinations like Cancún, Monterrey, Mexico City and Puerto Vallarta. Flights are currently available for purchase through the Air Canada website, aircanada.com.
New Routes and Increased Capacity
Air Canada’s network growth in Mexico includes several key changes for the summer of 2026. Specifically, the Montréal-Cancún route will see an increase to 11 weekly flights, while Toronto-Monterrey will operate with 4 weekly flights. Vancouver-Mexico City is scheduled to operate 11 times per week, and Vancouver-Puerto Vallarta will see 2 weekly flights. The addition of the Montréal-Guadalajara route marks a significant expansion of Air Canada’s year-round service to Mexico. These changes reflect a deepening of ties between Canada and Mexico, and aim to support growing travel to and from the country.
Travel Advisory and Potential Disruptions
While Air Canada continues to expand its services to Mexico, travelers should be aware of current travel advisories issued by the Canadian government. As of February 23, 2026, Canada advises exercising a high degree of caution and avoiding non-essential travel to several states in Mexico due to high levels of violence and organized crime, according to Time Out. These states include Chiapas, Chihuahua, Colima, Guanajuato, Guerrero, Jalisco, Morelos, Michoacán, Nayarit, Nuevo León, Sinaloa, Sonora, Tamaulipas, and Zacatecas.
The advisory comes amid reports of escalating violence and cartel clashes, leading to flight cancellations and leaving thousands of Canadians stranded in Mexico. The Canadian Minister of Foreign Affairs, Anita Anand, urged Canadians in affected regions to heed the direction of local authorities and travel only when it is safe to do so. A shelter-in-place order is currently in effect in Puerto Vallarta, according to reports from the CBC.
Finding Alternative Travel Options
For those seeking alternative flight options or information on travel to Mexico, resources like Skyscanner can provide comparisons of airfares and routes. Air Canada Vacations, through its Dream of Sun platform, also offers packages and information on various Mexican destinations, including Cancún, Riviera Maya, Los Cabos, and Puerto Vallarta, as detailed on their website.
The situation remains fluid, and travelers are encouraged to stay informed about the latest travel advisories and potential disruptions before and during their trips. Air Canada’s expansion plans demonstrate a continued commitment to the Mexican market, but travelers should prioritize safety and be prepared for potential challenges.
Looking ahead, the ongoing security situation in certain regions of Mexico will likely continue to influence travel patterns and airline operations. The Canadian government is expected to regularly update its travel advisories based on evolving conditions, and Air Canada will likely adjust its schedules and services accordingly. Travelers are advised to monitor official sources for the most up-to-date information.
Have you been affected by the travel disruptions in Mexico? Share your experiences and questions in the comments below.
