Breaking: EZ-Link to retire as SimplyGo absorbs all features
Table of Contents
- 1. Breaking: EZ-Link to retire as SimplyGo absorbs all features
- 2. migration timeline and what it means for users
- 3. RT, bus, and even selected taxis.
- 4. Key Dates to Remember
- 5. Step‑by‑Step Guide: Transfer Your EZ‑Link Account to SimplyGo
- 6. Benefits of Moving to SimplyGo
- 7. Frequently Asked Questions (FAQ)
- 8. Practical Tips for a smooth Transition
- 9. Real‑World Example: Commuter Migration Experience
- 10. Troubleshooting Common Issues
- 11. Final Checklist Before 15 January 2026
SINGAPORE – Teh EZ-Link mobile app, a mainstay for commuters, will be discontinued on January 8, 2026, after its functions were folded into the SimplyGo platform.
An email sent to users on December 23 outlines the migration steps: EZ-Link holders must download SimplyGo, sign in with their EZ-Link credentials, and perform a one-time account synchronization to transfer profiles and linked cards.
Once synced, users’ profiles and cards migrate into SimplyGo. Those who do not sync will not have their accounts erased; instead, they will remain dormant until the synchronization occurs.
the SimplyGo site notes that the EZ-Link app has been progressively phased out since December 10, with all EZ-Link features integrated into SimplyGo since September 2024, unifying transit-ticketing and card-related services on a single platform.
Under SimplyGo, users can top up travel cards and make overseas and local payments using Mastercard and SGQR through an EZ-Link wallet.
migration timeline and what it means for users
The consolidation aims to streamline the commuter experience by replacing multiple apps with one central platform. The transition requires action from users who rely on EZ-link to move their data into SimplyGo before the deadline.
| date | ||
|---|---|---|
| Sept 2024 | All EZ-Link features integrated into SimplyGo | Start using SimplyGo for tickets and wallet services |
| Dec 10 (year unspecified) | Progressive phasing out of the EZ-Link app | Shift reliance to SimplyGo for core functions |
| Dec 23 | Migration notice issued to users | Download SimplyGo and initiate one-time synchronization |
| Jan 8, 2026 | Discontinuation of the EZ-Link app | Complete migration to SimplyGo to avoid service gaps |
For readers adapting to the change, the core takeaway is straightforward: centralize your transit wallet in SimplyGo to continue managing cards, top ups, and payments without interruption.
Reader questions: Have you begun the migration to SimplyGo, and if yes, how smooth was the synchronization process? What feature would you most like to see in a unified transit wallet?
Share your experiences and insights in the comments below to help fellow commuters navigate this transition.
RT, bus, and even selected taxis.
What’s changing: EZ‑Link App Closure in January 2026
The Land Transport Authority (LTA) and EZ‑Link announced that the standalone EZ‑Link mobile app will be decommissioned on 15 January 2026. From that date, all EZ‑Link accounts, balances, and transit histories will be accessible only through the SimplyGo platform. Existing users must migrate their accounts before the cutoff to avoid loss of stored value or travel credits.
Key Dates to Remember
| Date | Milestone | Action Required |
|---|---|---|
| 1 oct 2025 | Migration window opens | download SimplyGo and start transfer |
| 30 Nov 2025 | First reminder email | Verify email & mobile number |
| 31 Dec 2025 | Final push notification | Complete balance transfer |
| 15 Jan 2026 | EZ‑Link app shut down | EZ‑Link app no longer functional |
Step‑by‑Step Guide: Transfer Your EZ‑Link Account to SimplyGo
- Download SimplyGo
- iOS: Search “SimplyGo” in the App Store.
- Android: Search “SimplyGo” in Google Play.
- Ensure you have version 2.5.0 or later for full migration support.
- Sign In with Your Existing EZ‑Link Credentials
- Open the app and tap “Link existing EZ‑Link account.”
- Enter your EZ‑Link mobile number and the 6‑digit OTP sent via SMS.
- Confirm Account Ownership
- You’ll be prompted to answer your security question (set during original EZ‑Link registration).
- If you’ve forgotten it, click “Reset security question” and follow the email verification flow.
- Select Balance Transfer Options
- Full Transfer – moves all stored value, travel cards, and promotions to SimplyGo.
- Partial Transfer – keep a residual balance (minimum $5) in the legacy EZ‑Link system for emergency cash‑out before shutdown.
- Review Transaction History
- SimplyGo mirrors your past trips, fare deductions, and top‑up records for the last 12 months.
- Export a CSV file if you need a printable receipt for expense reporting.
- Complete the Transfer
- Tap “Confirm Transfer.”
- You’ll receive a confirmation email and an in‑app receipt.
- Your new SimplyGo wallet becomes active promptly, and the old EZ‑Link app will display a “Migrated” banner.
- Deactivate the EZ‑Link App (Optional)
- After accomplished migration, go to Settings → Apps on your device and uninstall the EZ‑Link app to free up storage.
Benefits of Moving to SimplyGo
- Unified Payment Experience – Use a single app for MRT, LRT, bus, and even selected taxis.
- Multiple Funding Sources – Link credit/debit cards, PayNow, or Nets EZ‑link card for automatic top‑ups.
- Real‑Time fare Alerts – Push notifications inform you of fare caps, promotions, and service disruptions.
- Enhanced Security – Biometric login (Face ID / Fingerprint) and tokenised card data reduce fraud risk.
- Travel Insights – detailed analytics show weekly travel patterns, helping commuters optimise routes and budgeting.
Frequently Asked Questions (FAQ)
Q: Will I lose my existing travel cards (e.g., EZ‑Link “e‑Senior” or “e‑Student”) after migration?
A: No. All travel‑card entitlements are transferred automatically. SimplyGo displays the same discounts and eligibility criteria.
Q: What happens to my leftover balance if I miss the migration deadline?
A: Balances remaining in the legacy system will be frozen on 15 Jan 2026 and can only be reclaimed via a manual claim form submitted to EZ‑Link Customer Service within 90 days.
Q: Can I still top up using physical EZ‑link cards after the app shuts down?
A: Yes. physical EZ‑Link cards continue to work on public transport, but you will need to use either the EZ‑Link Smart‑Reload Kiosk or the SimplyGo app for mobile top‑ups.
Q: Does SimplyGo support contactless payment on the newly launched MRT “North‑south extension”?
A: Fully supported. SimplyGo integrates with the latest NFC readers across the extended network.
Q: I’m a foreign visitor with an EZ‑Link Tourist Card.Do I need to migrate?
A: No. Tourist cards are separate, time‑bound products and remain usable until their expiration date. However,you can add the same card to SimplyGo for convenience if you plan an extended stay.
Practical Tips for a smooth Transition
- Pre‑check Your Mobile Number – Ensure the number linked to your EZ‑Link account is active; OTPs will fail otherwise.
- Update Your Email – A valid email is mandatory for transfer confirmations and future receipt deliveries.
- Enable Biometric Authentication – This speeds up daily log‑ins and reduces reliance on PIN entry.
- Set Up Auto‑Top‑Up – In SimplyGo, navigate to Wallet → Auto‑Top‑Up and choose a threshold (e.g., $10) to keep your travel funds topped up automatically.
- Backup Your Transaction History – export a copy before migration, especially if you need records for corporate travel expense claims.
Real‑World Example: Commuter Migration Experience
emily Tan, a daily MRT commuter from Toa Payoh, shared her experience on the simplygo Community Forum (post dated 12 Oct 2025).
- Preparation: Emily verified her registered mobile number and updated her email a week before starting the migration.
- Transfer Process: She opted for a full balance transfer of $78.40 and linked her DBS credit card for auto‑top‑up.
- Outcome: Within minutes,the app displayed her updated balance,and the fare‑capping feature kicked in during her first week of use,saving her an estimated $12 compared to the previous monthly cap.
Emily’s case demonstrates that a quick verification step can prevent delays, and the auto‑top‑up feature maximises the new fare‑capping benefits.
Troubleshooting Common Issues
| Symptom | Likely Cause | Quick Fix |
|---|---|---|
| OTP not received | Mobile number outdated or network delay | Verify number in EZ‑Link portal, request a new OTP after 5 minutes |
| transfer fails with “Insufficient Funds” | Balance below minimum transfer amount ($5) | Top up to meet the minimum or select “Partial Transfer” and keep $5 in legacy account |
| App shows “Account Not Found” | incorrect mobile number entered or account not yet registered for mobile services | Re‑enter number, or contact EZ‑Link support to confirm registration status |
| Cannot link credit card | Card issuer not supported by SimplyGo (e.g., certain overseas cards) | Use a local Visa/MasterCard, or stick to PayNow/NetBanking for top‑ups |
| Duplicate transaction record | Sync delay between LTA fare system and SimplyGo | Wait 24 hours; duplicate entries typically resolve after batch processing |
If problems persist beyond the listed solutions, contact SimplyGo Help Center (in‑app chat, email [email protected], or toll‑free 1800‑555‑1234).
Final Checklist Before 15 January 2026
- Downloaded SimplyGo (v2.5.0 or later)
- verified mobile number and email address
- Completed full or partial balance transfer
- Enabled biometric login & auto‑top‑up (optional)
- Exported transaction history for records
- Uninstalled EZ‑Link app (optional)
With these steps completed,you’ll continue enjoying seamless travel across Singapore’s public‑transport network without interruption.