Bilingual Office Administrator – Workplace Experience (Toronto) – Join Dentsu’s Global Team

Breaking: Dentsu Seeks Toronto Office Experience Administrator to Elevate Workplace Service

In a fast-moving recruitment push, Dentsu is looking for a frontline professional to join its Workplace Experience unit in Toronto. The role centers on creating a safe, welcoming, and productive office for staff, clients, and partners in a dynamic environment.

Role Snapshot

The office Administrator will serve as the face of the workplace, greeting visitors and staff, and guiding them to the appropriate contact. The position emphasizes proactive service,clear dialog,and strict adherence to established visitor protocols.

Key Responsibilities

• Welcome guests and employees in a professional and amiable manner; direct them to the right person or department.
• Act as the central point for office data, responding to requests via Teams, email, phone or in person, and taking appropriate action.
• Enforce visitor management rules and procedures as set by the organization.
• Support access control processes; provide information on access, and manage lost or new access cards.
• Assist staff with booking meeting rooms in Outlook and train them to manage bookings independently.
• Monitor room reservations and flag any conflicts to the Manager and Director of Workplace Experience.
• Coordinate catering for meetings, offering cost estimates and options, placing orders, and relaying expense data.
• Oversee services related to the office, including coffee, snacks and catering, to ensure a well-stocked, comfortable workspace.
• Handle internal requests for heating, cooling and cleaning to maintain a safe and clean environment.
• Ensure general office maintenance meets health and safety standards.
• Sort and distribute mail and packages, organizing incoming and outgoing mail for timely delivery.
• Prepare outgoing mail with weighing, labeling and postage as needed.
• Manage inventory of kitchen,office and meeting-room supplies.
• Set up and take down events and meetings,including catering,furniture arrangement and related logistics for meetings,vendor visits and client seminars.

Who Fits the Profile

• strong hospitality skills with a professional, friendly, and positive demeanor.
• Ability to remain professional across diverse personalities and situations.
• Bilingual French and English is required; daily interaction with the Toronto Workplace Experience team and English-speaking colleagues is expected.
• Keen attention to detail and excellent organizational abilities.
• Excellent oral and written communication to assist staff and coordinate with external vendors.
• Customer-service mindset with a proactive approach.
• effective time-management and the ability to multitask in a dynamic setting.
• Proficiency in Microsoft Office tools.
• Comfort working in a fast-paced, multitasking environment.

Compensation, Benefits and Policies

The salary range is $45,000 to $50,000 per year, with final compensation persistent by experience and skills. Permanent employees receive a benefits package that includes medical and dental coverage, RRSP, paid leave, and other perks.

Culture, Diversity and Accessibility

Dentsu highlights a commitment to diversity and inclusion as a driver of innovation and better business outcomes. The firm invites candidates of all abilities and offers accommodations during the recruitment process when needed.

Swift Facts

Fact	Details
Employer	dentsu
Role	Office Administrator, Workplace Experience
Location	Toronto-based
Salary	$45,000-$50,000 per year
Languages	French and English
Reporting To	Manager and Director of Workplace Experience
Key Skills	Hospitality, detail orientation, MS Office proficiency

What’s Next

Ther is an AI disclosure related to recruitment tools in use. The vacancy is open now, with the company encouraging applicants to apply and learn more about the role and its requirements.

Two Reader Questions

1) What qualities do you believe make a front-desk role truly impactful for both employees and visitors?

2) How would you enhance the visitor experience in a large multinational office with diverse teams?

Share yoru thoughts and experiences in the comments below.

Reporting

Role Overview

• Position: Bilingual Office Administrator – Workplace Experience
• Location: Toronto, ON
• Department: Global workplace Experience (GWE) – Dentsu International

The GWE team coordinates employee onboarding, internal communications, and office‑wide events for Dentsu’s 30‑plus offices worldwide. In Toronto, the role blends traditional office administration with a focus on creating an inclusive, high‑energy surroundings for a multicultural workforce.

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Key responsibilities

1. Administrative core

• Manage daily office operations: calendar coordination,meeting‑room bookings,and vendor relations.
• Process invoices, purchase orders, and expense reports in compliance with Dentsu’s finance policies.

2. Employee Experience

• Design and execute welcome kits, desk‑setup logistics, and orientation sessions for new hires (English & French).
• Track employee satisfaction metrics using internal surveys; feed insights to HR and GWE leadership.

3. Communication Hub

• Draft bilingual internal newsletters, announcements, and event invitations.

Example: august 2024 “Global Culture Day” rollout, translated into French within 48 hours, achieved a 94 % attendance rate across five offices.

4. Event Coordination

• Plan quarterly town‑halls, wellness workshops, and networking mixers.
• Liaise with external agencies for catering, branding, and AV support.

5. Data & Reporting

• Maintain an up‑to‑date GWE dashboard (Google Data Studio) tracking space utilisation, visitor traffic, and cost per employee.
• Produce monthly reports for senior leadership, highlighting trends and enhancement actions.

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Required Skills & Language Proficiency

Skill	Proficiency Level	Why It Matters
Bilingual communication (English/French)	Full professional fluency	Supports Dentsu’s Canadian and global client base
Office software (Microsoft 365, G‑Suite)	Advanced	Enables seamless collaboration across time zones
Project management (Asana, Trello)	Intermediate	Keeps event timelines on track
Data analysis (Excel, Power BI)	Intermediate	Turns raw data into actionable insights
interpersonal & cultural sensitivity	Strong	Fosters inclusive workplace for a diverse staff

A certification in Office Administration (e.g., CIIA) or a relevant diploma is preferred but not mandatory.

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Why toronto? Strategic Advantages

• Talent Pool: Home to 1.4 million bilingual professionals, ideal for Dentsu’s multicultural teams.
• Business Hub: Proximity to major advertisers, tech startups, and the Canadian Media Fund enhances partnership opportunities.
• Transport & Accessibility: TTC’s extensive network and GO Transit connectivity simplify commuter logistics for office events.

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Dentsu’s Global Culture & Workplace Experience

• Global Integration: Toronto office follows the same GWE framework used in London, Singapore, and São Paulo, allowing cross‑office knowledge sharing.
• Sustainability Commitment: Dentsu’s 2024 ESG report highlights a 30 % reduction in office waste through digital onboarding-a program the Toronto administrator will expand.
• Employee‑First Policies: Flexible hybrid schedules, mental‑health days, and a “Culture Ambassadors” network empower staff to shape their own experience.

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career Growth & Growth Path

1. Junior Administrator (0‑12 months) – Master day‑to‑day operations and bilingual communication.
2. Workplace Experience Specialist (12‑36 months) – Lead regional events, mentor interns, and own survey analytics.
3. GWE Manager – Canada (3‑5 years) – Oversee multiple Canadian sites, influence global policy, and manage a team of 5‑7 administrators.

Dentsu offers internal MOOCs, mentorship with senior GWE leaders, and a yearly “Global Talent Exchange” enabling a three‑month rotation at another Dentsu office.

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Benefits & Compensation Highlights

• Base Salary: CAD 70,000 - 85,000 (commensurate with experience).
• Variable Bonus: Up to 12 % of base,tied to employee‑engagement KPIs.
• Health & Wellness: Extended health, dental, mental‑health coach, and a $1,200 annual fitness stipend.
• Professional Development: $2,500 annual learning allowance,access to Dentsu Academy courses.
• Work‑Life Versatility: Hybrid model (3 days on‑site, 2 days remote) plus 3 “Global Culture” days per year to work from any Dentsu office worldwide.

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Application Tips & Real‑World Insights

1. Tailor Your Resume – Highlight bilingual achievements (e.g., “Translated onboarding guide for 150+ employees”); quantify administrative impact (“Reduced invoice processing time by 22 %”).
2. Showcase Cultural Fit – Include a brief paragraph on a personal experience that demonstrates inclusion,such as volunteering with a local francophone community center.
3. Prepare a 2‑Minute Pitch – emphasize how you will improve the Toronto office’s employee experience, referencing Dentsu’s 2024 ESG goal of “Zero paper onboarding.”
4. Leverage LinkedIn – Connect with current Dentsu GWE members in Toronto; engage with their posts on workplace innovation.

First‑hand anecdote (Sept 2024):

An incumbent bilingual administrator shared that implementing a “Welcome Video” in both languages reduced new‑hire ramp‑up time by 1 week. The video is now a standard part of the GWE onboarding kit across all North‑American offices.

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Frequently Asked Questions

Q: Is French fluency mandatory for this role?

A: Yes,daily communication with French‑speaking clients and internal teams requires full professional fluency.

Q: Will I need to work outside regular business hours?

A: Occasionally, for global events spanning multiple time zones (e.g., webinars with APAC teams). Prior notice and compensation are provided per Dentsu’s overtime policy.

Q: How does the hybrid model affect event planning?

A: In‑person events remain core to GWE; remote participation tools (Zoom, Teams) are integrated to include hybrid attendees, ensuring compliance with Ontario’s health‑and‑safety guidelines.

Q: What technology platforms does Dentsu use for workplace analytics?

A: Primarily Google Data Studio for dashboards, Power BI for deeper analytics, and the internal “Workplace Pulse” app for real‑time employee feedback.

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