Boston residents will have a new opportunity to connect directly with city services next week as the City of Boston hosts its first-ever 311 Day. The event, scheduled for Wednesday, March 11, from 4:00 p.m. To 5:30 p.m. At the Mattapan Branch of the Boston Public Library, aims to raise awareness about the city’s 24/7 non-emergency service and thank constituents for utilizing the vital resource. This initiative underscores a broader effort by the Wu administration to improve accessibility and engagement between City Hall and the communities it serves.
Mayor Michelle Wu emphasized the importance of 311 as a crucial link for residents seeking assistance or information. “When Boston residents need aid or have a question, 311 is often their first call,” Wu stated. “This vital service connects our communities directly to City Hall and keeps our neighborhoods running smoothly. 311 Day is an opportunity to recognize the team that makes that connection possible although also inviting residents to learn more about how they can use this resource to stay informed and engaged.” The event builds on recent efforts like the Mayor’s Office Hours, designed to bring city government closer to the people.
Boston 311 provides a free and accessible way for residents to report non-emergency issues, from broken streetlights and potholes to finding trash collection schedules and connecting with relevant city departments. In 2025, the service handled a significant volume of requests, processing over 290,000 calls and managing more than 470,000 individual cases, according to city data.
Top Concerns Reported to Boston 311
The most frequent concerns raised by Boston residents in 2025 revolved around quality-of-life issues. Parking enforcement accounted for over 60,000 cases, while street cleaning and trash storage generated 20,245 and 20,086 reports, respectively. Beyond service requests, residents also utilized 311 for information, submitting over 145,000 inquiries. Trash pick-up schedules were the most sought-after information, with 12,784 requests, followed by nearly 5,000 requests for mattress pick-ups.
During 311 Day, attendees will have the opportunity to meet City staff, observe a live demonstration of how 311 calls are processed, and submit requests in real-time. Demonstrations of the Bos:311 app will showcase how the city responds to resident concerns. Free refreshments and giveaways will also be available. Neighborhood liaisons from the Mayor’s Office of Neighborhood Services will be present to facilitate direct communication between residents and city officials.
“311 is the front door to city services,” explained Irgi Budo, Director of Boston 311. “Boston 311 Day is about opening that door wide to ensure every neighbor feels heard and supported. Our team is not just here to process requests, but here to build relationships and solve problems in real time.” Budo encouraged residents to attend, highlighting the opportunity to receive a branded tote bag and learn more about the service.
Brianna Millor, Chief of the Community Engagement Cabinet, added, “311 Day is about making City Hall more accessible and responsive to every resident. When people understand how to connect with us and see how their requests are handled, it builds trust and strengthens our communities.” Millor emphasized the team’s commitment to transparency and ensuring residents feel valued.
The event reflects a larger city-wide initiative to proactively engage with residents and streamline access to essential services. By meeting residents in their communities, the city aims to foster stronger relationships and improve the overall quality of life for all Bostonians. Residents can find more information and updates about 311 Day at boston.gov/311day, or by contacting Boston 311 directly at 617-635-4500 or simply by dialing 311.
As Boston continues to prioritize resident engagement, the success of 311 Day will likely inform future outreach efforts and further refine the city’s approach to providing accessible and responsive public services. The city will be evaluating feedback from the event to determine how to best expand these initiatives in the coming year.
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