JAKARTA, KOMPAS.com – Many prepaid electricity customers make a complaint to PT PLN (Persero) regarding the number of electricity tokens that do not appear even after distribution.
Based on the results of monitoring Kompas.com many customers have complained that there is no electricity token number even though they have made a purchase since Monday (1/6/2020) afternoon to the Twitter account @ pln_123.
Responding to this, PLN’s Senior Executive Vice President of Business & Customer Service, Yuddy Setyo Wicaksono acknowledged that there was a disruption in the data communication network system that caused the process of sending some customers’ prepaid token data to fail to be sent.
Also read: Had a disturbance, Prepaid Electricity Customers Can Access Tokens
Yuddy claims the communication network has gradually returned to normal.
“PLN will immediately restore the entire system and look for the root of the problem so that it does not recur in the future,” he said in a written statement, quoted Tuesday (06/02/2020).
Regarding customers who have already purchased tokens or have been debited but no token numbers, PLN ensures that funds are not lost.
“For this information, customers can contact PLN’s 123 Contact Center,” Yuddy said.
Furthermore Yuddy explained, on Monday at 16:45 WIB there was a disruption in the communication network system which resulted in a number of electricity token transactions that failed to send.
Also read: Free Electricity Tokens Given to 11.8 Million Customers, Here’s How to Get It
Then, at 16.52 West Indonesia Time the data communication network system called PLN had gradually returned to normal.
“Once again, we convey our apologies for customer inconvenience, we will continue to strive to provide the best service in the future,” he said.
However, based on the results of monitoring Kompas.com, Until this morning there are still customers who have complained about the failure of access to electricity to the Twitter account @ pln_123.
Also read: Know the Terms and How to Get Free Electricity Tokens from PLN