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The U.S. Department of Veterans Affairs (VA) is currently seeking applicants for the position of Medical Support Assistant as part of their efforts to enhance access to care for Veterans. This role involves managing various administrative tasks that are crucial for the efficient operation of healthcare services across multiple clinics and specialties. The position is predominantly virtual, offering flexibility for those interested in contributing to the healthcare system serving our nation’s Veterans.
The Medical Support Assistant (MSA) will engage with Veterans through various communication channels, including phone calls, secure messaging, and video consultations. The responsibilities encompass a wide range of duties, such as scheduling patient appointments, processing medication refill requests, and maintaining accurate electronic health records. This role plays a vital part in ensuring that Veterans receive timely and efficient care.
Key responsibilities for the MSA include:
- Scheduling, canceling, and rescheduling patient appointments.
- Gathering medical information from patients and processing requests efficiently.
- Participating in daily team huddles to assess and address the needs of the clinic.
- Ensuring accurate management of patient systems and updating demographic information.
- Collaborating with interprofessional teams to coordinate care for patients receiving services at multiple VA facilities.
Work Schedule and Conditions
The position operates on a Monday to Friday schedule, with eight-hour shifts available between 5:30 a.m. And 8:00 p.m. As a virtual position, it allows for flexibility in work location, which can be beneficial for many applicants. However, this role does not offer a compressed or flexible schedule option, nor does it include a sign-on bonus or relocation assistance.
Eligibility and Qualifications
To be eligible for this position, candidates must meet several requirements, including:
- U.S. Citizenship is mandatory.
- Proficiency in written and spoken English.
- A background check and security investigation will be conducted.
- Participation in the seasonal influenza vaccination program is required for all Department of Veterans Affairs Health Care Personnel.
Regarding qualifications, applicants must possess at least six months of relevant clerical, office, or customer service experience. Alternatively, candidates may qualify with one year of post-secondary education from an accredited institution. Those aiming for the GS-6 level must demonstrate specialized experience directly related to the position’s duties, equating to one year of work at the GS-5 level.
Knowledge, Skills, and Abilities
Successful candidates will also need to exhibit specific knowledge and skills, including:
- The ability to effectively collaborate with medical professionals across various disciplines.
- Strong organizational skills to prioritize and manage workloads effectively.
- Excellent communication abilities, both written and verbal.
- Advanced knowledge of healthcare processes, particularly relating to patient access and care delivery.
- Familiarity with medical terminology and administrative procedures relevant to healthcare settings.
For more detailed information about the qualifications, interested applicants can refer to the VA’s official qualification standards.
Application Process
To apply for this position, candidates must submit a complete application package, which includes a standard clinical resume document and any additional required documents such as transcripts or performance appraisals. It is crucial to follow the specified guidelines closely, as incomplete applications may be considered ineligible.
Applications will be accepted until the closing date of February 23, 2026, or until the applicant count reaches 50, whichever occurs first. This structured approach helps streamline the hiring process and ensures that qualified individuals are selected efficiently.
Impact on Veterans’ Care
The role of a Medical Support Assistant is pivotal in enhancing the efficiency of healthcare services provided to Veterans. By streamlining administrative processes and improving communication between Veterans and healthcare providers, MSAs significantly contribute to the overall effectiveness of the VA’s mission to deliver quality care. This position not only supports the operational aspects of healthcare delivery but also plays a critical role in ensuring that Veterans receive the timely care they deserve.
As the recruitment for this position progresses, it is essential for potential applicants to stay informed and engaged with the application process. The VA encourages individuals passionate about improving Veterans’ healthcare to consider applying for this vital role.
For further details and to apply, visit the official VA Careers page. Your participation can make a meaningful difference in the lives of those who have served our country.
Please note that this article is for informational purposes only and does not constitute professional advice. Those interested in applying should refer to official VA resources for guidance.
