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Massachusetts Attorney General Andrea Joy Campbell has filed a lawsuit against Bitcoin Depot, one of the largest crypto ATM operators in the world, alleging the company knowingly facilitated cryptocurrency scams that defrauded Massachusetts residents of more than $10 million. The suit, filed February 3, claims Bitcoin Depot used misleading tactics and failed to prevent its machines from being exploited by criminals.
The legal action comes as authorities nationwide grapple with a surge in fraud linked to crypto ATMs, which allow users to exchange cash for cryptocurrencies like Bitcoin without using traditional exchanges. Law enforcement officials say these machines have become a favored tool for scammers, offering a quick and difficult-to-trace method for moving illicit funds. The increasing scrutiny of Bitcoin Depot reflects a growing concern over the vulnerability of these kiosks to criminal activity.
FBI Reports Dramatic Rise in Crypto ATM Fraud
The FBI reported receiving nearly 11,000 fraud complaints involving crypto ATMs in 2024, a 99% increase from the previous year, representing approximately $247 million in losses. That figure has continued to climb, with around $333 million lost to similar scams between January and November 2025. These scams often target vulnerable individuals, particularly the elderly, and involve tricking victims into sending money through the ATMs under false pretenses.
The Massachusetts complaint alleges that over half of the money processed through Bitcoin Depot kiosks in the state between August 2023 and January 2025 was linked to fraudulent transactions. Attorney General Campbell stated, “We’re alleging that instead of handling consumers’ money in great faith, Bitcoin Depot used misleading sales tactics to overcharge its customers and knowingly facilitated crypto scams.”
Similar Lawsuits and Industry Response
Massachusetts is not alone in pursuing legal action against crypto ATM operators. Similar lawsuits have been filed by the attorneys general in Iowa and Washington D.C. In Missouri, Attorney General Catherine Hanaway demanded evidence from Bitcoin Depot and four competitors in December, investigating potential violations of consumer protection laws related to hidden fees and deceptive charges.
In response to mounting pressure, Bitcoin Depot announced Tuesday that it would require customers to verify their identity for every transaction. The company maintains it has “built our business around compliance and consumer protection” and works with law enforcement to address criminal activity, according to a statement provided to the International Consortium of Investigative Journalists (ICIJ). However, the lawsuit alleges that the company was aware of the problem for years.
Internal Concerns and Allegations of Reduced Safeguards
The Massachusetts complaint details internal concerns raised within Bitcoin Depot as early as 2021. Members of the company’s due diligence team reportedly found that 90% of customers they interacted with were likely scam victims. One employee allegedly warned a top executive that the kiosks were “facilitating money laundering at an ‘extreme volume.’” The suit further claims that Bitcoin Depot subsequently made some of its compliance measures “less effective,” which allegedly facilitated more fraud.
Internal metrics reportedly showed that between 13% and 16% of funds processed through the machines between March and September 2023 were tied to scams. Prosecutors also allege the company approved transactions with red flags, including customers using aliases like “John Wick” and “The Chosen One,” and sending funds to cryptocurrency exchanges inaccessible to U.S. Customers.
Circle K Partnership Under Scrutiny
A 2025 investigation by ICIJ and CNN revealed that Bitcoin Depot machines installed in hundreds of Circle K convenience stores facilitated at least $1.5 million in scam transactions. Circle K received millions in rental fees from the partnership, while Bitcoin Depot took a cut of each transaction, ranging from 15% to 50%. The investigation also found that Circle K management was aware of the fraudulent activity but continued to renew its contract with Bitcoin Depot.
The legal battle in Massachusetts highlights the challenges of regulating the rapidly evolving cryptocurrency landscape and protecting consumers from increasingly sophisticated scams. It remains to be seen how the court will rule on the allegations against Bitcoin Depot and what further actions may be taken to address the growing problem of crypto ATM fraud. The outcome of this case could set a precedent for future litigation against crypto ATM operators and influence the development of stricter regulations for the industry.
This is a developing story. Check back for updates as they become available. Share your thoughts in the comments below.