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The future of public transportation isn’t just about sleek new trains or faster routes; it’s about a fundamental shift in how agencies approach problem-solving and deliver service. At the Massachusetts Bay Transportation Authority (MBTA) and now at the Virginia Railway Express (VRE), Katie Choe is spearheading that change, focusing on a pragmatic approach to innovation rooted in efficiency and a “can-do” culture. Choe’s leadership emphasizes results over endless planning, a strategy she believes is crucial for maintaining reliable service and supporting regional economic growth.
Choe recently transitioned from her role as Chief of Staff at the MBTA to become the Chief Executive Officer of VRE in January 2026, marking a new phase of expansion for the commuter rail service. Her career, spanning over 25 years in program management and safety oversight, has consistently focused on delivering major infrastructure projects with a strong emphasis on safety and operational excellence. This commitment to practical innovation, honed through experience in public transit, public works, and port operations, is now being applied to the challenges of regional rail in the Virginia corridor.
From “Sticky Knots” to Streamlined Operations at the MBTA
Choe describes her approach as untangling “sticky organizational knots.” During her time at the MBTA, she recognized that a cycle of endless planning often hindered progress. Resources were consumed by process rather than tangible improvements, a situation she sought to remedy by rethinking project delivery, restructuring contracts, and leveraging in-house expertise. “We need to constantly be thinking about how we can do that better,” Choe stated, emphasizing the need for efficiency and cost-effectiveness in providing public transportation.
This shift in mindset led to the launch of the Innovation Hub in 2023, an initiative designed to spotlight and promote internal improvements within the MBTA. Choe’s focus wasn’t on grand, sweeping changes, but on identifying and implementing incremental improvements that collectively enhance the rider experience. This approach is particularly vital given the age of much of the MBTA’s infrastructure, dating back to the opening of the Tremont Street subway in 1897. Maintaining aging assets while meeting modern expectations requires a constant stream of innovative solutions.
The results of this new approach are already visible. Since spring 2024, the number of scheduled weekday trips on the Red, Orange, and Blue Lines has steadily increased, thanks to extensive track repairs, new operating procedures, and the addition of more railcars. While challenges remain – including the ongoing need for repairs and the performance issues of aging Red Line cars in cold weather – overall service is improving.
A Public Service Ethos Forged at MIT
Choe attributes her dedication to the public sector, in part, to the ethos instilled during her time at the Massachusetts Institute of Technology (MIT). “The big differentiator at MIT is that when you graduate, you graduate with an expectation that you are going to change the world,” she explained. This sense of responsibility has guided her career, which began with over six years as chief engineer and director of construction management at Boston’s Department of Public Works before moving to the MBTA in early 2020.
Her experience also includes leadership roles at Massport, the Massachusetts Port Authority, where she honed her skills in program management. Katie Choe’s LinkedIn profile details her extensive background and connections within the transportation sector. This diverse experience has equipped her with a comprehensive understanding of the challenges and opportunities facing public transportation agencies.
VRE and the Future of Regional Rail
As CEO of VRE, Choe is now focused on accelerating the system’s expansion and transitioning it from a primarily commuter-focused service to a broader regional transportation network. Virginia Railway Express connects Northern and Central Virginia to Washington, D.C., operating the Manassas and Fredericksburg lines and serving 19 stations. Her leadership comes at a critical time, as VRE seeks to enhance its service reliability and economic impact.
Choe’s vision for VRE aligns with the principles she championed at the MBTA: a focus on delivering results, streamlining operations, and fostering a culture of innovation. She aims to enhance the rider experience, deliver transformative capital projects, and position VRE as the first choice for regional transportation in northern and central Virginia. The emphasis on faster, more efficient project delivery and cross-department collaboration, honed at the MBTA, is expected to shape the future of VRE for years to arrive.
The success of these initiatives will depend on continued investment in infrastructure, a commitment to safety, and a willingness to embrace new technologies and approaches. As Choe’s career demonstrates, a pragmatic and results-oriented approach to innovation is essential for navigating the complex challenges of modern public transportation.
What are your thoughts on the role of innovation in improving public transit? Share your comments below, and let’s continue the conversation.