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The frustration is universal: a seemingly simple app riddled with minor, yet irritating, glitches. Why do these bugs persist, even after multiple updates? A recent episode of the Swedish podcast SvD Tech Brief tackled this question, exploring the disconnect between developers and the user experience. The discussion, featuring digital strategist Björn Jeffery, tech commentator Sophia Sinclair and Henning Eklund, delves into the reasons why even experienced developers may miss these issues and the practices companies are adopting to address them.
The core of the issue, as Jeffery explained, isn’t always a flaw in the app itself, but rather changes introduced by platforms like Apple. Updates to operating systems can inadvertently create new bugs or expose existing ones, requiring developers to constantly adapt. This highlights the complex interplay between app development and the ever-evolving technological landscape. The podcast similarly explored the concept of “dogfooding,” a term coined to describe the practice of developers using their own products – a strategy not always consistently employed.
Jeffery, a co-founder and former CEO of Toca Boca, a company known for its popular children’s apps, brings a wealth of experience to the conversation. He stepped down as CEO in 2017 according to Kidscreen, and has since transitioned to an independent analyst and advisor focusing on digital strategy and consumer culture as detailed on his website. His insights suggest that a disconnect can occur when developers aren’t actively using the products they create in everyday scenarios.
Sinclair introduced the term “dogfooding,” which refers to developers using their own software. This practice, while seemingly obvious, isn’t always prioritized. Eklund, meanwhile, shared a less common term – “neofilism” – coined by his father, to describe a broader fascination with new technologies. The podcast encourages listeners to submit their own tech questions for future discussion via email at [email protected].
The Challenges of Internal Testing
While rigorous testing is a standard part of the software development process, it doesn’t always guarantee a bug-free experience. Developers often focus on core functionality and may overlook subtle issues that only surface with regular, real-world use. The podcast suggests that a more holistic approach, where developers actively “live” with their creations, could lead to a more polished final product. Jeffery’s experience at Toca Boca, which boasts over 200 million downloads, underscores the importance of understanding how users actually interact with apps.
Beyond the Code: Platform Updates and External Factors
The discussion also highlighted the impact of external factors, particularly updates from platform holders like Apple and Google. These updates can introduce compatibility issues or alter the behavior of existing apps, creating new bugs that developers must address. This constant need to adapt adds another layer of complexity to the development process. The podcast points out that developers are often reacting to changes imposed by larger entities, rather than solely focusing on their own code.
SvD Tech Brief is produced by Svenska Dagbladet and distributed by Acast, and is available on various podcast platforms. The podcast aims to explore the future of technology with humor and informed perspectives, featuring Jeffery, Sinclair, and Eklund. Listeners are encouraged to engage with the indicate by submitting questions for future episodes.
As technology continues to evolve at a rapid pace, the relationship between developers and users will remain a critical area of focus. The ongoing conversation about bug fixes, testing methodologies, and the impact of platform updates will undoubtedly shape the future of software development. The podcast’s exploration of these issues offers valuable insights for both industry professionals and everyday users.
What steps can developers take to better understand the user experience? Share your thoughts in the comments below.