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The retail landscape is undergoing a dramatic shift, and traditional shopping centres are increasingly looking to experiential retail to draw in customers. A new development in the UK is demonstrating the power of creating a destination that caters not just to shopping needs, but similarly to the desire for social connection and shareable moments. This approach is reportedly yielding “industry-busting” footfall, suggesting a potential blueprint for the future of retail spaces.
The key to this success, according to those involved, isn’t simply offering a wider range of stores, but fostering an environment where people want to spend time, socialize, and create content for platforms like Instagram and TikTok. The focus is on building a community hub rather than just a collection of shops. This strategy acknowledges a fundamental change in consumer behavior, where the experience of shopping is often as important as the products themselves.
The shift towards experiential retail isn’t entirely new, but the emphasis on social media integration is a defining characteristic of this latest trend. “People don’t just want shops now, they want that experience to come here, and meet friends go for a coffee and put it on Instagram and TikTok,” one individual connected to the project stated. This highlights the importance of creating visually appealing spaces and offering activities that are inherently “Instagrammable” – designed to be shared on social media.
The rise of whipped coffee, also known as dalgona coffee, provides a compelling example of how social media trends can impact consumer behavior and drive footfall. Originating on TikTok in 2020, the drink – a mixture of instant coffee, sugar, and hot water whipped into a fluffy cream – quickly went viral, with videos accumulating millions of views. One TikTok video by Juliette (@itsmeju1iette) garnered 1.1 million likes as of September 30, 2025. The trend spread beyond TikTok, becoming popular on other platforms and even inspiring variations and adaptations. As reported by Today.com, the drink originated in South Korea, where it was called “dalgona coffee” due to its resemblance to the Korean honeycomb toffee of the same name.
This phenomenon demonstrates how quickly a trend can gain traction and influence consumer preferences. The shopping centre’s strategy appears to be capitalizing on this dynamic, aiming to become a destination that generates its own viral moments and attracts visitors seeking unique experiences to share online. The success of whipped coffee also illustrates the power of user-generated content in driving awareness and demand.
The creation of whipped coffee, or dalgona coffee, often involved a significant time commitment. According to Today.com, one user reported hand-whisking the mixture for 20 minutes to satisfy their mother’s curiosity. This dedication highlights the appeal of the trend and the willingness of consumers to invest time and effort in creating visually appealing and shareable content. Jessica in the Kitchen notes that while the recipe only requires three ingredients, variations exist, and granulated sugar is recommended for optimal fluffiness.
The focus on creating shareable experiences extends beyond food and beverage offerings. Shopping centres are incorporating interactive installations, pop-up events, and aesthetically pleasing design elements to encourage visitors to capture and share photos and videos. This strategy leverages the power of social proof, where positive online reviews and user-generated content can influence purchasing decisions and attract new customers.
While the long-term impact of this experiential retail model remains to be seen, the initial results suggest a promising path forward for shopping centres seeking to adapt to the evolving needs and preferences of consumers. The emphasis on community, social connection, and shareable moments appears to be resonating with visitors, driving footfall and creating a more engaging and dynamic retail environment.
Looking ahead, the integration of technology and personalization will likely play an increasingly important role in shaping the future of experiential retail. Shopping centres may leverage augmented reality, virtual reality, and data analytics to create even more immersive and tailored experiences for their visitors. The key will be to continue to innovate and adapt to the ever-changing demands of the digital age.
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