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Prague Airport’s AVA: Your AI Travel Companion is Here – Breaking News!
Prague, Czech Republic – February 12, 2026 – Travelers flying in and out of Václav Havel Airport Prague (PRG) have a new ally: AVA, an AI-powered digital assistant launched on February 10th. This isn’t just another airport upgrade; it’s a fundamental shift in how passengers receive information and navigate their journey, promising a smoother, less stressful travel experience. Here’s a major win for travelers, especially those connecting to Ostrava, Brno, or onward destinations across Central Europe.
From SMS to Smart Support: How AVA Changes the Game
AVA, accessible initially via WhatsApp, replaces the airport’s previous one-way SMS alert system with an interactive, on-demand support platform. Passengers can now ‘follow’ specific flights and receive instant push notifications regarding check-in openings, boarding times, baggage claim details, and any potential delays. But AVA goes beyond basic flight tracking. Necessitate to recognize about parking options? Curious about liquid restrictions (which were loosened in Terminal 2 last autumn)? Or simply searching for the quietest café before an early meeting? AVA has you covered.
More Than Just Flight Info: AVA’s Expanding Capabilities
The launch of AVA is part of a broader passenger-experience strategy at Prague Airport, which already includes CT-scanner security lanes and a detailed Apple Maps interior layout. Later this month, AVA will expand to Facebook Messenger, further increasing its accessibility. Perhaps even more impressively, starting in March, passengers will have the option to seamlessly transfer their conversation to a live airport information agent, complete with the full chat history, ensuring complex queries are handled with a personal touch. This hybrid approach blends the efficiency of AI with the empathy of human support.
VisaHQ Integration: Streamlining Your Entire Journey
Planning your trip doesn’t stop at the airport. Recognizing this, Prague Airport highlights the availability of VisaHQ, a platform designed to simplify the Czech Republic visa application process. VisaHQ guides travelers through requirements, assists with applications, and provides real-time status updates, allowing passengers to focus on enjoying AVA’s in-terminal assistance rather than navigating complex embassy procedures. You can find more information at https://www.visahq.com/czech-republic/.
Behind the Scenes: Data-Driven Improvements & Future Potential
AVA isn’t just about passenger convenience; it’s a powerful data collection tool. Passenger questions are analyzed in real-time, providing the airport with valuable insights into common pain points. This data will be shared with airlines and retail tenants to optimize staffing levels and promotional offers. Looking ahead, the airport is exploring integrating AVA’s functionality into the official PRG app and potentially linking it to the EU’s upcoming pre-check-in EES mobile enrolment tool. This also presents a significant benefit for corporate travel teams, who can now easily opt-in employees via WhatsApp for flight briefings without requiring additional software downloads.
The arrival of AVA signals a new era of proactive, personalized travel support, not just at Prague Airport, but potentially across major European hubs. It’s a smart move that promises to enhance the passenger experience, streamline operations, and position Prague Airport at the forefront of airport innovation. Stay tuned to archyde.com for further updates on this developing story and other breaking travel news.