CDiscount sanctioned for lack of information

The e-commerce giant is accused by the Departmental Directorate for the Protection of Populations (DDPP) of deficiencies in consumer information.

The e-commerce giant Cdiscount (Casino group) was fined nearly 1 million euros at the end of 2020 for lacking clarity towards its most loyal customers. The departmental directorate for the protection of the populations of Gironde, where Cdiscount’s head office is based, thus pronounced this sanction for “Lack of a compliant order summary concerning the Cdiscount at will subscription”.

This annual subscription of 29 euros allows, among other advantages, to benefit from free and unlimited express delivery for one year, and therefore to save delivery costs. But also a summary of orders for subscribed customers. This has been done for these customers, but not for those who have subscribed to a similar offer, first free for six days before becoming paid.

A subtlety complex enough to deceive subscribers, according to the fraud crackdown. The latter therefore sanctioned the site with a fine of 1 euro for each subscription taken out during the period in question (May 2018 to October 2019), even if only about ten incidents were found during the investigation. In the end, 986,432 euros in penalties for the site, which achieves nearly 4 billion euros in business volumes.

In recent years, the crackdown on fraud has intensified its controls and sanctions against web giants regarding their business practices towards customers, or their third-party merchants for those with marketplaces. At the end of 2019, the American ogre Amazon had thus received a record fine of more than 4 million euros for unbalanced commercial clauses towards the thousands of sellers present on its marketplace. CDiscount, whose sales have jumped since the start of the health crisis “Formally contests this decision both on its basis and on its amount”, a spokesman told AFP. The brand filed an appeal in December with the administrative court.

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