Philadelphia, PA – WTW (Willis Towers Watson) is actively recruiting a Senior M365 Engineer to join its Enterprise End User Technology and Collaboration Services team. The role, based in Philadelphia, focuses on the delivery and support of Microsoft 365 services within a large enterprise environment. This position comes as organizations increasingly rely on cloud-based collaboration tools to support hybrid and remote workforces, driving demand for skilled M365 professionals.
The demand for skilled IT professionals specializing in Microsoft 365 is surging, reflecting a broader trend toward digital workplace transformation. According to a report by ISG, leading providers are shifting towards “experience-first IT,” prioritizing user satisfaction and productivity alongside traditional metrics like uptime and cost. Hexaware notes this shift is marked by the adoption of Experience Level Agreements (XLAs) rather than traditional Service Level Agreements (SLAs) [Hexaware]. This emphasis on user experience underscores the importance of robust M365 implementations and ongoing support.
Role and Responsibilities
The Senior M365 Engineer will be an integral part of a team responsible for the full lifecycle of Enterprise End User Technology and Collaboration Services. Specific duties include the design, implementation, and maintenance of Microsoft 365 solutions, ensuring seamless operation and optimal performance. The role requires a deep understanding of M365 components such as Exchange Online, SharePoint Online, Teams, and OneDrive for Business.
Key responsibilities will involve troubleshooting complex issues, collaborating with other IT teams, and contributing to the development of best practices for M365 administration. The engineer will too be expected to stay current with the latest M365 features and updates, proactively identifying opportunities to enhance the organization’s use of the platform. End User Computing (EUC) encompasses technologies like remote workforce management and virtual desktop infrastructure (VDI) [AWS], and this role will contribute to WTW’s overall EUC strategy.
The Evolving Landscape of End User Technology
The need for effective end-user technology services has become critical as enterprises embrace hybrid and remote work models. Employees now expect seamless access to applications and data, regardless of location or device. Dell highlights that today’s knowledge workers are highly mobile and accustomed to instant access to cloud-based services [Dell]. This expectation places significant pressure on IT departments to deliver reliable, secure, and user-friendly solutions.
Microsoft Digital End User Services are focused on empowering organizations to navigate this evolving landscape, providing the tools and support needed to foster creativity and collaboration [Microsoft]. The Senior M365 Engineer at WTW will play a key role in enabling this for the company and its clients.
What’s Next for M365 and End User Technology
The future of end-user technology is likely to be shaped by continued advancements in cloud computing, artificial intelligence, and automation. AI-powered IT support is already emerging as a key trend, offering the potential to resolve issues more quickly and efficiently. As M365 continues to evolve, organizations will need to invest in skilled professionals who can leverage its full capabilities. The ongoing focus on user experience, as highlighted by industry leaders, will drive further innovation in this space.
WTW’s search for a Senior M365 Engineer reflects the growing demand for these skills and the importance of a robust M365 infrastructure in today’s business environment. The company’s commitment to Enterprise End User Technology and Collaboration Services positions it to capitalize on the opportunities presented by the evolving digital workplace.
Share your thoughts on the future of M365 and the challenges of managing a modern digital workplace in the comments below.
